Accredo Health Group, Inc.Reviews of accredo.com

They've been a headache every single time they call me. Every time there's a problem covered in red tape. And once the problem has been solved, another problem pops up. They're constantly moving the goal post instead of giving me my prescription. First there was an issue with the insurance paying for it DESPITE Emblem Health's only specialty pharmacy is Accredo. Then my secondary insurance will cover my prescription. Now Accredo will not approve a 90-day supply EVEN THOUGH the insurance will pay for it. None of this makes sense.

This company should NOT even be in business. I have never dealt with a more incompetent business in my life. We unfortunately had to use this for my granddaughter medication which she needs to survive. We have dual insurance plus savings card and they still have no idea how to bill them! Still have a $7000 bill for 30 pills and after two months they still have no idea how to bill insurance companies. Numerous calls from me, thr nurse and even the insurance companies. Still no one ones what they are doing! Oh and you cant order anymore medication unless bill is paid. So who is paying for my granddaughter when she becomes ill and possibly passes away because we cant get anymore medication???!!! This is not at all fair and my granddaughters live should not be on the line for some incompetent people. Cvs specialty pharmacy was never like this.

Your copay assistance information on your website is a joke. And how can you send a very expensive medication to me without giving me a price first? That's absurd. Im very unhappy having to use you as my specialty pharmacy!

They don't deserve one star no like no stars. Worst specialty pharmacy ever. No communication.

They lose and disregard your prescription and act like they don't really care, biggest bunch of idiots ever, wouyld give zero stars if I could.

I wish I could give -10. This is my second review about this company, after being struggling with them for months my medication was sent to my doctor's office, but they charged my insurance and me for the first order I never received (due to their incompetent employees) and was sent back to them last December. Returning package to shipper/Return tracking number/ If you speak Spanish try this option, they are very professional and friendly.

Horrible service. Accredo doesn't even deserve a one star rating. My husband is a new customer and dealing with them has been a nightmare since day one! Every time I speak with customer service they tell me something that isn't true. My husband has now been without his medication for a week because of their ineptness-ridiculous. This should not happen....If I could change pharmacies I would, but apparently Express Scripts is in bed with them.

They keep giving me the runaround. Ask me the same questions over & over. Telling me, that I still need to pay the co-pay, when I already paid it almost 2 months ago. Their text (on medication delivery) says that the medication will arrive tomorrow, then I get a call from them, they are now telling me, that the medication won't arrive for another month!! I'm getting sick & tired of listening to all their excuses. These customer service employees, speak lousy english. Dealing with this place, is like talking to a brick wall!! To get my medication renewed again, I'll have to "jump through all these hoops," again??!! I don't think so. I need to find a better pharmacy - these people AREN'T IT!! These people are so insensitive to people's needs. The impression I get, is that they DON'T CARE.