Pranava G.
Most terrible experience with any company
Missed medication delivery on initial sir prescription due to issue that was only relate in automated messages and poorly time phone calls. Saying that the prescription needed further information from the prescribers office and the prescribers office had not returned. Phone calls. Prescribers‘s Office informed and call placed to company called back call center and was told that prescription would be expedited then three weeks later received a new message that I had to re-enroll in co-pay assistance program and when called was told that further information was needed from doctors office again was not able to speak to a supervisor until a second time on asking supervisor was only able to then say that the reason that prescription was not sent was due to clarification needed on whether prescription was maintenance or loading dosing. When I told the supervisor that it was maintenance though saying she then said I was required to call another number to talk to the pharmacy clarification team, and she cannot pass on that information then she gave me the number which I gave to my provider‘s office. The information was clarified. There’s no documentation from my providers office. Any phone calls from their company had a Callback and then was told that I would receive another call within 24 hours after prescription, it was expedited for you by pharmacist overall it’s terrible experience. If having the option to use other pharmacy besides, Accredo would strongly recommend that very very terrible service. Poor customer support and will likely not receive any apology or fix from the company unclear how they are profitable. If you are a medication company, I do not recommend you use this company or your medication will likely not be used at all.