Accredo Health Group, Inc.Reviews of accredo.com

0 stars. Medication was sent and 2 weeks later I get an invoice for $1690. At time of order it showed $0 and after receiving it showed $0. What pharmacy in the United States sends a prescription medication without payment then later bills $1600. Who can afford that?

From my doctor’s office: I uploaded your insurance information to the Accredo portal on 3/19 and followed up with them on 3/30 for a status update. Initially, the representative informed me that the claim had been rejected as not covered (though we were not notified). However, after reprocessing the claim, it showed as approved. Because this occurred at the end of the month, the representative explained that they would need to restart the benefit investigation process. I requested that she submit a request to expedite it. I will follow up with them again today, but please note that unfortunately, this process typically takes 4–6 weeks to complete.

Patients who have autoimmune issues are supposed to cut stress levels, not with this pharmacy. I truly do not understand whether they are incompetent or just don't care. My medication for Lupus, which requires refrigeration, arrived 24 hours late with neither ice pack even slightly frozen. Spoke with a pharmacist named Ellie she doesn't give a shit. One box of the medication with the seal broken, she doesn't care. Instructs me to place it into the fridge as she "doubts" that the medication reached room temp; even with me saying yes it did.

**Title:** Four months of delays, errors, and zero accountability My experience with **Premera** and **Accredo** has been unacceptable from start to finish. After switching insurance, it took over four months just to attempt to get a prescription transferred and filled. During that time, I dealt with constant delays, poor communication, and no clear ownership of the issue. When the medication finally arrived, it was the wrong order. Instead of fixing their mistake quickly, I was pushed into another department for an “investigation” that will take yet another month. There is no urgency, no accountability, and no concern for the fact that this directly impacts a patient’s health. These companies operate in a way that feels disorganized and indifferent at best. Essential medications should not take months to fill, and errors should not take weeks to correct. If you have any choice in your insurance or pharmacy provider, avoid this combination. This has been one of the worst customer and patient experiences I’ve had.

I would give a negative review if possible. A prescription was transferred in February without my knowledge. Prescription and insurance authorization were immediately sent. Myself & the doctor's office have called multiple times a week. They file with the incorrect insurance every time. I have submitted multiple requests to get this fixed. I've waited every amount of time they've told me to wait to get the insurance updated & today told me they can't do anything else. They've lied saying issues were resolved, then I call a week later & I'm told something else. They forced the doctor's office to re-submit the prescription last week, then deleted all previous call records/notes. I am now a month past the date I should have had treatment &it's affecting my ability to work. Every person I've spoken with who has any knowledge of Accredo (all doctor offices) say it's the worst possible pharmacy to have & I will likely never get my medication.

If I could’ve left a negative I would have, just another condescending obnoxious doesn’t really know what they’re talking about then gets insulted when you question them. I’m gonna ask my doctor to see if he can find an alternate pharmacy to get these products from because I don’t need this shit. Never mind I’m the patient. Why am I talking to them about getting medical medication approved? The whole system is out of its mind.

If I could give less than one star, I would! I work in Rheumatology and we are CONSTANTLY having to spend HOURS on the phone to try to get patients their necessary medication. Every time we call, it is always a different reason why they did not ship the patient their medication. None of the reasons make sense. Accredo turns around and tells the patient it is the office/physician's fault.

If I could give no stars!!my prescription was deleted,and my profile!and I was asked to get another prescription and I still do not have the first prescription and the medication was never sent out.This has been hell.It has been almost 3 months waiting on the pharmacist im doing all the work making phone call after phone call asking where it is.All they keep saying is we have no record of me calling this is insane yet I have emails and texts and voice messages and now they have deleted my entire profile information