Accredo Health Group, Inc.Reviews of accredo.com

If I could give a negative star review I would give Accredo a -5 star review. Their staff is incompetent. They are in zero hurry at all to do their jobs, they could give a crap less if my 8 year old son is suffering. They disconnect calls on purpose, no follow up, it’s the customers job to make them do their job and even then they still can’t be bothered to do the bare minimum. It doesn’t surprise me to see that their rating is 1 star service, and that is just because the review makes you give them a star. The company takes no pride in actually being helpful, friendly, or getting people the help that they need and pay 1,000’s of dollars a year for. It really sucks that big insurances like Cigna force you to use this garbage company. The BBB should shut them down because they are an absolute joke and that seems to be the popular opinion of everyone who is forced to use this sorry excuse for a company. These people will arrive at the lowest level of hell when the time comes that’s the only thing that brings me any peace. Unapologetically.

This pharmacy has consistently failed to deliver my medication on time with no reason and no way to fix it. My doctor has written the prescription and spoken with them and my insurance has approved it multiple times. Accredo cancels orders at the last minute and refuses to fill it citing refill too soon, despite me missing doses for weeks and having to live with unbearable symptoms. They deserve every single class action lawsuit against them.

Like all other reviewers, my experience with this “pharmacy” was incredibly frustrating. How are they still in business? There was no outreach from them, I had to get emergency supply of very expensive meds from my doctor, they outright lied by telling me everything was ok and my prescription would be filled (it wasn’t). Thank goodness I was able to find another specialty pharmacy who could fill my prescription quickly and with great customer service. Stay far away from Accredo if you can

If I could rate 0 I would. This pharmacy should really just be out of business. I've been trying to get my prescription filled for over a month not including the 3 months from the end of last year which I still never got. This time around same problem and I've given up again. They are clueless. They've approved me for the prescription and gave a delivery date. Then the delivery date comes and they call to say there was a problem, medication never came. This time around I'm literally calling every week to see the hold up, no one ever has the correct answer. I was then told it was rejected by my insurance and to call them to see why. So I did, they stated they have no record of a rejection and gave me a case number to give to the pharmacy to show approval of the medication. Now they can't see the case number I gave. They can't see why it shows rejected. They are t solving the problem. No one is calling me back. I just gave up and asked my doctor to give me any other medication that I don't have to deal with this company. Terrible company. This is sad, these are the lives of people and they're messing around with medications they/ we obviously need.

USE ANOTHER PHARMACY IF POSSIBLE!!! Due to the general incompetence of every department at Accredo, my medication and treatment are officially a month past due. Accredo is incapable of processing anything in a timely fashion. Additionally, they tried to file my claims in a way that would result in my having to pay a huge cash amount to them, rather than processing it through the submitted prior authorizations (which would mean they received a lower, negotiated, fee from insurance/pharmacy benefits). They kept trying this particular money-grabbing tactic for well over a week. Once we finally got them off of that track, and got the shipment scheduled, they somehow managed to miss getting the medication onto the FedEx truck, resulting in YET ANOTHER UNECCESARY DELAY. I have spoken with people as high up as I have been allowed, with Hazel, a supervisor, being the latest person to try and explain away Accredo's failings. All I get it a bunch of apologies, and a guarantee that it will not happen again. Considering they have failed at every single task they have been given, I do not have much hope. It is also worth noting that in their attempts to explain away the company's (and its employees) shortcomings, I have been silenced. They simply will not hear what I have to say, choosing instead to ramble aimlessly, making up excuses that do not actually excuse what has occurred. No one at the company cares about your health. They simply want to make as much money off of each patient as they can, and they WILL absolutely sacrifice your health to ensure they get money from patients, and not the lower prices they would receive from benefits providers. I, unfortunately, have no choice but to use Accredo as my prescription benefits manager is Express Scripts, who gave me no choice but to go through Accredo.

Should not be in business. I work in a doctor's office and the process we have to go through to get specialty medications here is completely unacceptable. They take no responsibility for what they know they are doing wrong. The wait time for benefits verification is beyond ridiculous! We have patients waiting longer than they should have too. My next step is reporting them to the Better Business Bureau. We wouldnt use them at all but we dont have a choice with certain insurances. Horrible service, worst pharmacy!

First of all you should be able to give ZERO STARS! I’ve had the worst experience trying to get my specialty medication filled. I’ve been trying since March 24, 2026 today is April o, 2026 and I’m told it will be Monday April 13,2026 before I can be given an opportunity to set up a delivery date. This is totally unacceptable to say the least. Accredited is my insurance choice as a speciality pharmacy. I wonder why they would chia company with such bad customer service. For this reason I won’t be using the same insurance company next year. I shouldn’t have to suffer without my medication for this long. Please do better for the next customer.

Accredo didn't bill my copay for 11 months. The first month got rejected by the copay as too old. Then they didn't tell me for the next 10 months there was problem. I called accredo they told me it would be taken care of. 6 months later I find out I've been turned over to collections. If accredo had billed correctly I wouldn't owe a dime. I've spent over 2 days trying to get this fixed. All I get is the run around on who should pay the bill. All I know is it's not going to be me.