Repairing Appliances & Servicing Phoenix & the entire valley of the sun since 1986. At Accredited Appliance of Arizona, we provide the answers to all of your appliance repair concerns. We are Family Owned & Operated. A+ Rating with BBB since 12/1/86.Our success is fueled by our belief in providing the best appliance repair service possible - where integrity is always a given, and every open door is a new opportunity to go above and beyond expectations.Our Mission is to ensure the longevity of our company through repeat and referral business achieved from providing 100% customer satisfaction in all areas including timeliness, attention to detail, and service-minded attitudes.We Always Aim to maintain the highest levels of professionalism, honesty, and fairness in all of our relationships. Since 1986 we have been offering the same old school customer service. Our goal is to make 1st time customers - lifelong customers.
Accredited Appliance of Arizona, LLC (accreditedappliance.com) has 28 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
Accredited Appliance of Arizona, accreditedappliance.com
Website
accreditedappliance.com
Category
Repair Service Providers
Location
Scottsdale, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 36% of reviews.
Latest
Most recent review: November 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Glenn came to our house as scheduled. Knew immediately what the problem was with our Kitchen Aid refrigerator water dispenser. After 30 minutes he had trouble shot all possible repairs and was able to solve the problem and stopped the steady dripping that had been out of control. Excellent service call, thanks again Glenn.
Response from Accredited Appliance of Arizona, LLCDec 28, 2021
Hi Stan,
Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
AM
Aelemo M.
Knowledge new exactly why the…
Knowledge new exactly why the dishwasher wasn't draining got right to it fix it not even 5 min
Response from Accredited Appliance of Arizona, LLCNov 2, 2021
Hi Aelemo,
Thank you for your 5-star review of our appliance repair service with our technician, Drew. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in Scottsdale, AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
CR
C R.
Excellent service
This is the 2nd time we have had Glenn here to fix an appliance. He is knowledgeable, communicative, and friendly. I highly recommend Accredited Appliance. We will call again for any future repair needs.
Response from Accredited Appliance of Arizona, LLCNov 2, 2021
Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
DK
David K.
Rude
Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself.
Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.
Response from Accredited Appliance of Arizona, LLCDec 9, 2020
Hi David,
I am the manager here at the company. I just spoke with you on the phone. I listened to the recorded call and spoke with the CSR, I am aware of the situation. I would happy to share the recordings of the calls with you as well.
There are a few things that I addressed with you on the phone today:
The CSR did not hang up the phone on you, the phone was disconnected. We are not sure why this happened. I did promptly call you back to discuss the situation and to clarify any misunderstandings. You called back and thought it was the voicemail and hung up on us, even though it was during our automated call recording message.
Our CSR is accurate in stating that we don't do quotes over the phone. The reason that we don't do that is that the technician has to physically diagnose the unit in person with his testing equipment, there is no way for us to do this over the phone.
You wanted part availability based on the part numbers that you thought were needed on the unit. I offered the local parts vendor's information to you so that you could access this information. You refused to take the information.
When a customer claims to know exactly what is going on with a unit, it is our company policy to confirm the diagnosis by having our technician physically diagnose the unit so that way we are not ordering parts or confirming a repair that may or may not be needed. We are not denying or discounting your intelligence by wanting to confirm the issue of the unit by diagnosing it with our own technician.
Repairing the unit is always our goal! No need to worry about a service call fee if repairing the unit is your goal as well, seeing as the service call fee is waived with every repair.
The way that you and your wife spoke to our CSR and me was unacceptable. At the end of our phone call, I stated that it is in our best interest to split ways and not do business together. You agreed.
