Tonya
Not able to cancel the subscription when you sign up
I was a client for a few years and decided to go where the clients are - QuickBooks. I have tried to cancel my subscription for a year now. I was told to contact my representive when I spoke with billing department. They made me believe it was so I could get the client's data. I contacted the representative, she told me to download the data and let the contract run out. I saw a charge for the yearly fee on my credit card statement and contacted them. I was told since the charge was over a month old, I could not get a refund for the annual fee. To make things worse I would need to contact them when the renewal come up again and within the month window to cancel my contract. I could not cancel the renewal now and there is not refund. If you are thinking about signing up with this software, Be sure this is the software you want to use. Its hard to cancel when they have you.
Response from AccountantsWorldSep 14, 2021
Hi Tonya, Thanks for your message, and we're sorry to hear that our refund policy did not meet your expectations. We strive to be fair in our communications with all of our customers. A couple of specifics I’d like to mention: • Product subscriptions renew annually unless cancelation is requested by the customer prior to the renewal. In addition, we do allow a grace period of up to 30 days from the date of renewal for customers to request a cancelation if they choose to do so. In such cases, we give a full refund of the renewal amount. In your specific case, our records show that your cancelation request for Payroll Relief was made 42 days after the renewal date. • To ensure customers aren’t caught off-guard, we send out renewal reminders by email one month prior to the renewal date and call the customers 2-3 months in advance to draw their attention to any upcoming renewals. • Finally, if a customer requests to not renew their subscription again, we ensure that such subscriptions do not renew again. We have marked your subscription for such non-renewal, so you won’t need to contact us again. We apologize for any misunderstanding and inconvenience this may have caused.



