Access Wireless Reviews | Read Customer Reviews of accesswireless.com

Access Wireless Reviews | Read Customer Reviews of accesswireless.com

Access Wireless reviews

88 approved reviews, newest moderated first

customer
Jul 19, 2026
You rock
You rock! Thank you!
Response from Access WirelessJul 20, 2026
Thank you so much! 😊 We really appreciate your kind words and are glad we could help. Thanks for choosing Access Wireless! 💚
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customer
Jul 14, 2026
I need a phone…I was never sent a phone
I need a phone…I was never sent a phone
Response from Access WirelessJul 20, 2026
We're sorry to hear you haven't received your phone. We'd like to help resolve this as quickly as possible. Please contact us through our Contact Us page at https://www.accesswireless.com/contact-us and include your name, application or phone number, and any order details so our support team can investigate your order and assist you.
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Stanford
Jul 4, 2026
Free phone great/customer service sucks
Free phone service is excellent. As is Internet. They completely drop the ball at customer service. The automated chat bot is about as useful as an air conditioner in the Arctic circle.
Response from Access WirelessJul 6, 2026
Thank you for your feedback. We're glad to hear you're happy with your free phone service and internet. We're sorry, though, that your experience with customer service didn't meet your expectations. We understand how frustrating it can be when automated support doesn't resolve your issue. Your comments are valuable and will be shared with our team as we continue working to improve our support experience. If you still need assistance, please send us a private message with your phone number or contact our Customer Care team by dialing 611 from your Access Wireless phone (or 1-866-594-3644 from another phone). We'd be happy to help.
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customer
Jul 2, 2026
Affordability
Affordability
Response from Access WirelessJul 6, 2026
Thank you for your review! We're glad you appreciate the affordability of our service. Our goal is to provide reliable wireless service at a great value, and we're happy to have you as part of the Access Wireless family. Thank you for choosing Access Wireless! Access Wireless Team
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customaer
Jun 25, 2026
Cancel it I'm going threw a better service
Cancel it I'm getting a new phone and service,ty
Response from Access WirelessJun 26, 2026
We're sorry to hear you're leaving us. Thank you for giving us the opportunity to serve you. We wish you all the best with your new phone and service. If you ever decide to come back in the future, we'd be happy to welcome you again! Access Wireless Team
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Nia C.
May 25, 2026
I tried to get an esim after being…
I tried to get an esim after being approved for a lifeline service. The agents told me the phone I had was locked. So I purchased a new device they told me this phone was locked as well. The lies I received upset me because I checked the phones and both were unlocked. I went to a new company and got phone service today with my unlocked device. Don't trust this company. I also asked them if they needed the esim imei number they said no and they tried to activate the sim card number on an esim. My new company activated my device on the esim imei number. So they tried activating the wrong numbers here. Smh
Response from Access WirelessJun 2, 2026
HI Nia, Thank you for sharing your experience. We're sorry to hear about the frustration you encountered during the eSIM activation process. Device compatibility and lock status are determined based on information provided through carrier and device verification systems, and in some cases the results may not match the device settings displayed on the phone. We understand how confusing and disappointing that can be, especially after purchasing another device. We appreciate your feedback and will share it with our team as we continue working to improve the activation experience and the accuracy of device eligibility checks. We wish you the best with your new service provider. - Access Wireless Team
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Reza H.
May 24, 2026
A pain in the a..ss
your company's site is picky and hard to troubleshoot. The Bangal Phone is a pain in the ass a garbage. You are gaining government benefits and giving out to illegible persons, bad quality phone and bad customer service. God demn you
Response from Access WirelessJun 2, 2026
Hi Reza, Thank you for your feedback. We're sorry to hear about your experience with both the phone and our service. We understand how frustrating technical issues can be, and we take concerns about device quality, customer support, and program eligibility seriously. We would appreciate the opportunity to look into your concerns and help resolve any issues you're experiencing. Please contact our customer support team at https://www.accesswireless.com/faq-support/ so we can assist you further. - Access Wireless Team
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Jeanie
May 21, 2026
customer service was very knowledgeable…
customer service was very knowledgeable and answered all my questions.
Response from Access WirelessJun 2, 2026
Thank you for your feedback! We're glad to hear our customer service team was knowledgeable and able to answer all of your questions. We appreciate your support and are always here if you need assistance in the future! Access Wireless Team
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