accessiBeReviews of accessibe.com

My company has been an Accessibe partner for over 4 years. I've onboarded over a dozen clients to them in that time. The ONLY reason I'm giving 2-stars is because up till now, they've been OK to work with. But that all ended last week. After learning about the recent (successful) lawsuit against Accessibe, I started shopping for another vendor. I found one and after moving all of my clients, tried to cancel my current licenses. You cannot cancel license online! In fact there is NO WAY to contact support outside of their AI chat widget – which doesn't have a "save/email transcript" feature. There are no contact forms or support phone numbers on the site ANYWHERE! For a company whose mission is to make websites easier to use, they fail – hard! When I finally got ahold of a sales rep, they told me that licenses have to be individually cancelled (1 per request). And that they can only be requested within 15 days of renewal. How insane is that?! So now I have to contact Accessibe 14 times over the next month to cancel each individual license, while making sure that each cancellation request is with 15 days of that license's renewal period. Policies exist to protect, not complicate. As a business owner, I can safely say that the only reason to have a cancellation policy this convoluted is to trap users into giving up.

Our experience with accessiBe has been extremely disappointing, and I would caution any business considering a long-term relationship with this company. One of the most concerning aspects has been the constant turnover of account managers. During our time as a customer, we were assigned no fewer than ten different account managers: Isaac, Roy, Gal, Jessica, Ty, Rebecca, Colin, Hans, Ophir, and Nick. That level of turnover made it difficult to maintain continuity, receive consistent communication, or build confidence in the company's customer support structure. The primary issue revolves around a policy change that accessiBe claims was communicated via email around February 13, 2026. According to their leadership team, this policy required customers to cancel at least 30 days prior to renewal, with enforcement beginning March 15, 2026. However, despite the significance of this policy, not a single account manager contacted us directly, requested acknowledgment of receipt, scheduled a call, or otherwise ensured that we understood the change and its financial implications. If a policy is important enough to deny refunds and lock customers into renewals, it should be important enough to proactively communicate beyond a single email. Businesses deserve reasonable notice and clear confirmation when policies materially affect their ability to manage subscriptions and budgets. Adding to the frustration, a previous account manager enabled auto-renewal on our account, yet we were unable to access the settings necessary to monitor or disable it ourselves. When we discovered the issue and escalated it, we expected prompt communication and a fair resolution. Instead, after several days of discussions, we received the following response from Pedro Rivera, CS Team Lead, on May 12, 2026: "The initial change of policy email went out around February 13, 2026. This would have provided some time to address the changing policy, and pre-cancel any licenses where there may not have been a chance the client would be renewing with you. Though all of that being said, I can absolutely escalate this further. I will be reaching out internally to our leadership team to consider a further cancellation and refund." Since receiving that email, there has been no follow-up, no update, and no resolution. Despite being told the matter would be escalated to leadership, communication simply stopped. Our concern is not merely the policy itself. Companies have the right to change policies. The issue is the lack of transparency, lack of accountability, inability to manage our own renewal settings, and the complete absence of follow-through after promising an escalation. Based on our experience, accessiBe's customer service and account management processes fell well below expectations, and we cannot recommend the company.

Do not use this company for any ADA services. They do not back up what they say they provide. They change their TOS and never notify you of doing so. There are better ADA saas products out there for the same price and cheaper. We once had almost 30 domains listed with them. We even had to hire an attorney to navigate through the BS they provided so we are better equipped for our clients. We found another provider that has been far more transparent. Won't be surprised if this company goes under.

Terrible customer service. I don't write bad reviews. In my 16 years in marketing as a Director/C-level Exec, I have never written a bad review. I went out of my way to write a TrustPilot review and create an account because of how appalled I am by my experience. I was charged $389 for a license renewal for a website that doesn't work/doesn't exist. Reached out to customer service within the same day to work through it and was told there was "no way" this could be reversed. For the record, I've been an Accessibe "partner" for over 4 years for other website referrals. As a small business, $400 is a lot of money, and find the lack of empathy or willingness to support this situation enough to warn other vendors and to take my business elsewhere.

So impressed by accessiBe and particularly Sheldon who leads on their NPO side of things. They are truly a company who are striving to make the world more accessible for those with a range of additional needs. Thank you for allowing the amazing accessWidget to be used on my website via the accessiBe Non Profit Programme.

As a non-profit organization that provides services to individual with both developmental and physical disabilities, it was very important to provide complete accessibility to our web site. The AccessiBe solution was very user friendly and helped us to easily accomplish a goal we been planning for a long time.

Caring and thoughtful team and product! We couldn't be happier to use accessiBe on our website.

accessiBe lures you in with one price, then jacks up the price after you're in. And after they've maxed out your credit card, they won't issue a refund. You're stuck. Don't make the same mistake I did. Stay away from accessiBe.