Chris G.
Horrible Cancellation Policy, Almost Impossible!
My company has been an Accessibe partner for over 4 years. I've onboarded over a dozen clients to them in that time. The ONLY reason I'm giving 2-stars is because up till now, they've been OK to work with. But that all ended last week. After learning about the recent (successful) lawsuit against Accessibe, I started shopping for another vendor. I found one and after moving all of my clients, tried to cancel my current licenses. You cannot cancel license online! In fact there is NO WAY to contact support outside of their AI chat widget – which doesn't have a "save/email transcript" feature. There are no contact forms or support phone numbers on the site ANYWHERE! For a company whose mission is to make websites easier to use, they fail – hard! When I finally got ahold of a sales rep, they told me that licenses have to be individually cancelled (1 per request). And that they can only be requested within 15 days of renewal. How insane is that?! So now I have to contact Accessibe 14 times over the next month to cancel each individual license, while making sure that each cancellation request is with 15 days of that license's renewal period. Policies exist to protect, not complicate. As a business owner, I can safely say that the only reason to have a cancellation policy this convoluted is to trap users into giving up.