AccelerantReviews of accelerant.ai

100% agree, accelerant specialty insurance group is trash. I have been homeless for going on eight months they show no concern. Paying a mortgage with no home they don’t care having to sell off my family property where the homes was at to clear mortgage so I can move on with life. Best I could tell anyone do not do business with this trashy company. Keep fighting if you are going up against this company, I will not stop. I live on the side of the main interstate. I have noticed these are the only reviews online about this trash company so I am planning to put a sign up a very large sign on my property on the side of the interstate to give a review so other people can see and not to do business with this Company

Beware of Bad Faith Practices by Accelerant National Insurance If you have insurance through Accelerant National Insurance, be cautious. We experienced significant roof damage after a storm in July 2024, but despite clear evidence of storm-related damage, Accelerant’s subcontracted adjuster, Tim Mason, provided a completely false assessment. They claimed the damage was caused by "foot traffic" and "wear and tear"—which is entirely inaccurate, especially since no one has accessed our roof in over 13 years and 13 other buildings in our complex have similar or worse roof damage. Accelerant failed to communicate transparently, refused to provide written documentation, and used the same false claims as another insurance company involved. They have shown no willingness to act in good faith or resolve the issue. If you’re dealing with Accelerant, make sure you have an independent adjuster and document everything—this company will do anything to avoid covering valid claims.

Relieved, yet saddened to see another person in the same situation as myself has reviewed this company because prior to finding the other review, Accelerant appear to have somehow flown under the radar of public opinion. Absolute cowboys who have no regard for the Insurance Act Laws and zero regard for policyholders. All they care about is unfairly reducing claims in a bid to better their financial position within the industry but by doing that, they are not providing the service they promise to policyholders. To attempt to reduce claims they outsource their dirty work to the most aggressive, ruthless loss adjusters to try and destroy policyholders lives on Accelerant’s behalf. They are the definition of a corporate giant with worries only for their financial ratings and no concern for their reputation within the industry. I highly doubt they get much return business after a claim has been suffered by their policyholders. I will never use Accelerant again to insure anything I own and I would not recommend this company.

Appalling insurance company; consistently and unjustifiably refuse to pay out and attempt to reduce claims even when the cover was in place. Be prepared to involve third-party support services such as the Financial Ombudsman, sacrifice an unreasonable amount of time, and suffer ill effects emotionally if you ever have to experience a claim with this insurer. They are ruthless from the outset, right up to the very end of the claim, and carry no regard for the impact that unavoidable disasters have on a policyholder's life. Be prepared to fight to survive. Nothing is straightforward. Would not recommend insuring with this company; opt for a more traditional insurer with good moral standing. if you are reading this and are unfortunate enough to be where I was, keep fighting the fight; don't give up.