AccelerantReviews of accelerant.ai

Our claim was rejected. Our original insurance claim was made on the evidence discovered by the builder whilst preparing the wall for re rendering. The insurance company halted all work and sent a surveyor, who determined that rain water entering the wall had caused the damage and the insurance company refused to cover the costs stating that they did not cover that sort of problem. Since our claim was refused, work has progressed and the builder has found that a bathroom pipe had broken just before the exit to the outside wall, leaking moisture into the wall cavity. This explains how the whole wooden structure failed in such a catastrophic way, and also explains why the surveyor could not actually pin point any actual failure, or bad workmanship that would cause this type of degradation. There was no evidence that the structure was leaking in one or multiple points, only evidence of complete rot of the treated timber structure, in 13 years. As the insurance company always stressed that a leaking pipe would be covered by and insurance claim, I would like to add this to the evidence of our claim. This is a broken pipe and it has been leaking water and explains the complete failure and extensive damage. I can supply endoscope video, photos and evidence from the builder. I supplied this to the insurers. The builder has pointer out that the type of deterioration in the ceiling space is the same as that found in the wall structure, and that this pipe was leaking into both. During correspondence with the insurance company and their representatives, James Pitchell, they have pointed out, several times, that they cover broken leaking pipes and water damage. There are no exemptions in your insurance document for this type of damage. I have sent all of this information to the Financial Ombudsman Ref Number XXX-XXXXXXX-XXXX and no doubt they will be in contact with you soon. If you could please pass this to the correct department to reconsider our claim, I would be very grateful. ==== This was the latest letter that was sent to the insurance company, Accelerant, The other insurance company Ventis Insurance, the Loss adjusters, McLarens, and the original insurance broker Howden Insurance. After our previous review, McLarens were very upset that someone had given Accelerant a bad review, quite threatening actually. However I have heard nothing from any of these companies. They have all repeatedly said that our building insurance covers this type of problem and is not in part of their exceptions list, as is so often the case. I think that now that they have to pay us for a problem that is covered, they intend to ignore us, as other people have said in other similar reviews. We intend to publicise this as much as possible, via reviews, TV and internet media to highlight the poor and deceitful way these companies mislead and trick their way into obtaining your insurance premium. Also, try googling the name of the only 5 star review for this company.

I got into an accident on March 13 and I’ve been trying contact accelerant insurance comp so they could own up to the responsibility. In fixing my vehicle and nobody’s reaching out to me.

I award our experience one star because we did eventually get paid approximately 85% of our claim, but the experience was costly, painful, time-consuming and a shocking realisation. The impression was created that a good day at the office for Accelerant staff is any when they make no pay-outs. After the assessors approved builders' quotes of over £20K-worth of works to make good severe damage to two flats caused by a burst water pipe, we proceeded as instructed. Only when the bills were submitted did Accelerant start to make the process extremely difficult - demanding a range of documentation and proof of ownership of the two properties. Over three months from submission of the invoices to payment. BEWARE!

In my experience this is the worst insurance company ever. STAY CLEAR OF THIS COMPANY. Ten months later and they have still not paid out on a claim and still no sign of a payout or even the go ahead to start repairs. This company is very good at stalling and asking for information every couple of months that have no relevance to the claim. IF I COULD GIVE THEM NO STARS I WOULD We are now nearly 1.5 years trying to deal with the claim and we are still no further forward.

I feel like such an idiot not having searched reviews before signing up for insurance with this company. They were recommended by my industry group, which negotiated a discount on rates. A lot of good a discount is if the insurance doesn't pay claims. Their reasoning was strained beyond belief. At least it was a relatively small claim, and I will be switching companies ASAP.

100% agree, accelerant specialty insurance group is trash. I have been homeless for going on eight months they show no concern. Paying a mortgage with no home they don’t care having to sell off my family property where the homes was at to clear mortgage so I can move on with life. Best I could tell anyone do not do business with this trashy company. Keep fighting if you are going up against this company, I will not stop. I live on the side of the main interstate. I have noticed these are the only reviews online about this trash company so I am planning to put a sign up a very large sign on my property on the side of the interstate to give a review so other people can see and not to do business with this Company

Beware of Bad Faith Practices by Accelerant National Insurance If you have insurance through Accelerant National Insurance, be cautious. We experienced significant roof damage after a storm in July 2024, but despite clear evidence of storm-related damage, Accelerant’s subcontracted adjuster, Tim Mason, provided a completely false assessment. They claimed the damage was caused by "foot traffic" and "wear and tear"—which is entirely inaccurate, especially since no one has accessed our roof in over 13 years and 13 other buildings in our complex have similar or worse roof damage. Accelerant failed to communicate transparently, refused to provide written documentation, and used the same false claims as another insurance company involved. They have shown no willingness to act in good faith or resolve the issue. If you’re dealing with Accelerant, make sure you have an independent adjuster and document everything—this company will do anything to avoid covering valid claims.

Relieved, yet saddened to see another person in the same situation as myself has reviewed this company because prior to finding the other review, Accelerant appear to have somehow flown under the radar of public opinion. Absolute cowboys who have no regard for the Insurance Act Laws and zero regard for policyholders. All they care about is unfairly reducing claims in a bid to better their financial position within the industry but by doing that, they are not providing the service they promise to policyholders. To attempt to reduce claims they outsource their dirty work to the most aggressive, ruthless loss adjusters to try and destroy policyholders lives on Accelerant’s behalf. They are the definition of a corporate giant with worries only for their financial ratings and no concern for their reputation within the industry. I highly doubt they get much return business after a claim has been suffered by their policyholders. I will never use Accelerant again to insure anything I own and I would not recommend this company.