ACAMSReviews of acams.org

Thanks to Trustpilot, I managed to avoid certification.

I done my 5 certifications from ACAMS.. recently I applying for in 15 to 20 companies everyone acams certifications not worth it.. very bad experience… waste of money

Expensive training means valuable content and reactive customer service. That's definetely not the case with Acams. Example: You purchase a training with short timeframe to finish, you encounter an error on the website ->no one will answer your email before a minimum of 5-6 days. This generate frustration and anger. I had to solve the issue by myself.

Their APAC service team is horrible. I sent them an email to apply Singapore AML Regime exam and they took their time reply me with official answer and completed the case. My request was not answered at all! They don't bother to see my request but just reply like a machine and close my case. I emailed them again and again and no reply at all! I have to email with a new post and generate a new case before they bother to answer me. What a smart way of doing things in this well-known organization! Btw, I got the CAMS certificate and they spelled my name all in small letter. They don't even know how to spell a person's name and they are teaching you anti-money laundering. What a joke.

More SCAMS than ACAMS Very low level courses offered at the beginners level, you literally can have all this info for 15x cheaper with other online course providers. Way too low quality of materials for the price. The most disturbing part is unlike with other online course providers you don't have access to your course that you paid USD 700,- for after your membership expires, literally no other platform I used is so greedy, all courses that I paid for are available at any time. Customer service is absent, You dont pay for knowledge but for the brand name, hope more people will shift away.

If you enquire about a course at ACAMS, you're being bombarded with marketing calls, so-called account managers who are going to help you throughout your journey etc. I paid almost £1500 for the CAMS exam and the membership. Immediately after making the payment, my account manager Tom Frenzel disappeared! No replies to my emails or to phone calls. I emailed two account managers, I emailed the certification department, the Europe team. No response from anyone. Whilst studying for the exam, I realised that the study materials were outdated, full of spelling mistakes and with wrong answers to practice questions. The course is hideously overpriced for what it offers. They charge over £1000 for 294 pages that are of poor quality, not up to standards. I regret having signed up to this course!

Customer service is non-existent. I reached out several times to ACAMS about the CTMA certification but without a response. However, after reading the other reviews, I'm happy that I didn't book the course!

Unbelievable. I introduced my boss to ACAMS having done mine certification with them. However after paying a 1 thousand plus for membership and 2 online course. No information was sent. No course material or log in to go ahead with the course. Their customer service is so horrible, you stay on the line for almost 30mins and get cut off, no one bothers to call you. I used to think ACAMS was quite respected in this field but it appears the new website and change in logo just made everything worse. after 3 weeks, I am yet to know how to go ahead with the course or refund...no one is calling or emailing back. At least i should be able to get a refund and register with ICA. Pheeewwww