Catrin L.
I contacted this site as I had 2…
I contacted this site as I had 2 assignments to get done last minute. So far they downloaded all of my assignments starting a 2 week countdown on when they need to be submitted. They have been poor at communicating, keeping me out of the loop. I am now working full shifts and cramming my work through the night. The first tutor I had went AWOL and it got passed on to another tutor. They have lacked communication with me, started all of my assignments in one go and left me to complete them all. This has been an awful experience for me from start to finish!
Response from AcademikxMay 20, 2025
Hi Catrin, I’m really sorry this process felt chaotic for you; looming deadlines are stressful enough without added uncertainty. When you contacted us with only two weeks to spare, you asked that we start all four assignments right away so you could review drafts as soon as they were ready. We did exactly that, but four days in, our lead tutor was unexpectedly hospitalized. As soon as we learned what had happened, we reassigned the work to another tutor. The replacement tutor finished three of the four tasks within the original window, but by the time those drafts reached you, you had already completed them yourself. We stopped our work immediately and removed those items from your invoice. That communication gap is on us. We’re a small, confidentiality-focused team and rely on direct email rather than a 24-hour support desk, but your experience shows we need a backup channel whenever a tutor is unexpectedly offline. We’re now adding a dedicated support rotation to keep clients fully in the loop even in rare emergencies. We never intended to leave you working through the night, and I regret the frustration it caused. Thank you for giving us the chance to learn from this. Best regards, Emma C Client Relations Manager