AbsolutpetReviews of absolutpet.com

I had to order a bag of dog food - the process was super easy, choose the brand, select collection and pay for it. Firstly, the system is still telling me that my order is being processed, the order I made and paid for 3 days ago. Only when I had to constantly phone the shop I was collecting from did I learn that there is no stock of that specific dog food. So my question is why take my money, advertise the food as in stock yet there is no stock in the warehouse? This is a complaint of the website and how it is managed, and definitely not of the shop I was to collect from. They have been super helpful, even tracked down a bag of my dog food, fetched it for me and had it ready for me this afternoon. Now that's what I call customer service

Please be careful when going to Absolute Pets Cantenbury Crossing. I had a stressful situation there today where I purchased goods and was charged by my bank for them. After leaving the store the staff member serving me Tsogo (I think is her name) came rushing after me asking if the transaction reflected on my side - which it did. After being told it was not reflecting on there end I went with her back to the store where I was told to sort her pay again or leave the items I purchased behind - despite having paid for them. I was told by Tsogo, who called her manager, that the first amount would be reversed within an hour and if it didn’t I should come all the way back to the store tomorrow to get a refund. I felt like I was being kept hostage for something I didn’t do, naively believing the amount would reverse I paid again. Tsogo assured me she would contact me within the hour to check if it had come back into my account. Of course she did not call. I called the store four hours ago and she told me she would send an email to the bank immediately. I asked to be copied. Needless to say - no email came my way. I have never experienced such unprofessional behaviour from an established store before. Now the onus is on me to fix this. They fkd up my Sunday and now my coming week which is likely to be spent fighting for my money back.