A BriggsReviews of abriggs.com

First problem was they wanted to process my application for a tourist visa as a business visa and put a "due date" ten days after what I had requested. Website says fees "start" at $90, but since I wasn't applying for expedited service, I didn't see the fine print that said I had to opt out of a $25.00 "Passport Replacement Fee" in case they lost my passport! They also charged another $25.00 for a "Brazilian upload Surcharge" after I had completed the application online, printed it out, signed it, and mailed it to them. There was also a 4% "Consular Processing fee." Add $10.00 for a money order which costs $1.25 at the post office and which other services ask you to mail in with your application, but which Briggs/CIBT does not include in their requested documents. Their communication protocol is horrid. You must call a central office and wait for them to get around to contacting someone in the office actually handling your application. (Emails also go through a central screening.) That may take 2-3 days. One morning I called and the person answering said they had heavy volume and that I had to leave my name and number and I would get a call back. I did not get a call back until two days later. You cannot call and expect to be connected to the person actually handling your visa.

What A Briggs used to get completed in less than 3 days takes CIBT a minimum of 5 days and at a higher cost! I have used A Briggs for nearly 2 years. Now that A Briggs has been bought out by CIBT, the entire experience has drastically changed for the worse!! CIBT is total corporate bureaucracy with slow turnaround times, high fees that are not fully disclosed upfront, and extremely poor customer service! I have never seen a company that wants your credit card number upfront without disclosing the total cost of services to be rendered!! BEWARE!! Thanks to flippant customer service agents that are only robots reading off a computer screen, I will have to find another Visa service for all my business travel. Thanks for wasting my time CIBT and still not getting me a travel visa!

Please do not use this service. We found out about someone who did it a lot cheaper and a lot quicker!

I tried to apply for a Chinese visa with the intention of receiving a one year, multi entry visa. However due to my father not having a Chinese visa that lasted that long (he invited me), they told me it would be impossible to get the one year multi entry and maybe even impossible to get a visa at all. I pushed for the one year and eventually they said they simply could not do it, all the while responding very coldly to my communication. With just a couple weeks until my trip, I went to VisaHQ and they did rush service faster and cheaper than ABriggs'. I really do not recommend ABriggs, they don't seem to be willing to help and are very obstinate in their policy.

Unprofessional

If you want to be assured that everything will be handled on time only to find out days before your scheduled departure that there was a form missing and the only chance you have of obtaining what you hired this company to get you is for you personally to spend money on a flight and hotel so you can go to the consulate office only to find out that everything is ok and scheduled to be picked up that afternoon......... Never have I wasted that much time and money and the incompetence of this service is simply over the top. I wasnt even offered a refund on my service fee. That said, dont waste your time or get your hopes up on this service unless you have ZERO expectations of satisfaction

What they have in the download instructions is different than what they post on their website and what they tell you over the phone.