Abode MoneyReviews of abodemoney.com

Response from Abode MoneyOct 8, 2026

Hello, My name is Noah, and I'm the Customer Experience Manager at Abode Money. I take concerns about the accuracy of our property tax appeal guidance seriously, and after personally reviewing your account, I want to address the issues you've raised. First, our filing deadline for Kendall County is correct. The deadline for 2026 property tax assessment appeals is October 19, 2026, exactly as stated in our filing guide. This date is confirmed on the county's official website, which you can verify here: https://assessments.kendallcountyil.gov/ Second, after reviewing your Comparative Market Analysis (CMA), I agree that the evidence we provided should have been better. Due to an oversight, my team failed to flag that some of your comparable properties were outside the acceptable lookback window. I would note that using a comparable sale that has sold more recently is acceptable provided that the sale took place after the relevant lookback window closed. Nevertheless, the old sales should not have been included, and our analysis should have prioritized more recent, relevant transactions. In your case, we fell short of that standard, and I sincerely apologize. Our CMAs are assembled and reviewed by property tax experts, and customers should be able to trust that the evidence we provide has been thoroughly evaluated. This report did not meet the standard of quality we expect from our team, and I take responsibility for that. I do want to address your final point regarding customer service. We've reviewed our records and cannot find any emails or text messages from you raising these concerns or requesting assistance. Had you contacted us, we would have been happy to review the comparable sales, correct the issues, and provide you with an updated analysis. Our team is always available to help customers who have questions about their reports. Your criticism of the evidence packet is fair, and I appreciate you bringing these shortcomings to our attention. However, we were never given an opportunity to address your concerns before this review was posted. I'd welcome the opportunity to personally work with you to correct your analysis and ensure you have the evidence you need to pursue your appeal before the October 19 deadline. Best wishes, Noah Customer Experience Manager Abode Money

Response from Abode MoneySep 8, 2026

Hello Gaurav, My name is Noah, I'm an Operations Manager at Abode Money. Thank you for sharing your feedback. I'm sorry the savings from your appeal weren't as substantial as you had hoped. We were able to successfully reduce your property's market value this year, although we certainly understand that the resulting savings were smaller than you expected. Property tax appeal results can vary considerably based on the available evidence, the property's valuation, and the county's decision. In this case, we were pushing for a much larger reduction, but ultimately the county did not rule the way we wanted them to. Appealing is unfortunately not an apolitical process. I do want to clarify that since you enrolled in our Full Service offering, our team handled the entire appeal process on your behalf, including researching your property, preparing the evidence, filing the appeal, negotiating with your assessor, and attending your hearing. These actions were taken by us to minimize the amount of time you needed to spend doing appeal work yourself. We also stand behind our Savings Guarantee. Because the savings from your appeal were limited, we'll provide your service next year completely free of charge and try again with a new year of market data. Our hope is that we can build on this year's reduction and deliver a more meaningful result for you next time around. We appreciate the feedback and look forward to another opportunity to save you more next year. Best wishes, Noah Operations Manager Abode Money