Jasmin S.
Didn’t receive my order
I ordered an „Elf on the shelf“ 24 days package on October 10th. It said shipping would be about 3 weeks. First I got updates on the whereabout of my order nearly daily. Since Nov 6th I didn’t hear from them anymore. As Christmas aproches I contacted them to hear where my order was. The tracking number they gave me in only to be cecked on their own website. Also I asked, I wasn‘t told what shipping company my parcel is with. So I have no chance of checking if this delivery even exists! Only reply on my emails is: Please be patient! I wanted my money back- no answer. I ordered some other items from the states 3 weeks later and these have arrived just yesterday. I begin to fear that whole shop is just fraud and doesn’t exist at all!