Phoenix
This whole site is a SCAM!!
This whole site is a SCAM!!! Don’t believe the customer service when you call them!! Do not I repeat do not put a $400 deposit down. These are scammers from another country they are scamming!!! This morning I put down a $400 deposit to bid on a vehicle there was no chance for me to win the bid (I was bidding against a computer) soon as I was done bidding they started calling my phone and emailing me saying that my deposit is no longer refundable and that I owe them $5000 for a vehicle that I cannot go get it does not run and I have to get it towed to my house for an additional fee of $190 call me if u want and I will send you screen shots of EVERYTHING (7026881933) I am currently trying to dispute this with my bank
Response from A Better BidSep 2, 2021
Hi Latryce! When you win a vehicle, auction fees are added on top of your winning bid. We provide a calculator on every single vehicle page for you to check how much you will pay in total after the fees are added. Also, there is a dedicated page in the main menu called "fee estimator" to help you do the same. Once your bid is placed it is binding and if your bid wins the auction you are obligated to buy the vehicle. That is why a security deposit is necessary - if you win the vehicle and decide to abandon it, we use the security deposit to cover all of the fees to relist the vehicle. The reason why you are not allowed to go and drive the vehicle off of the lot, regardless of the condition of the vehicle, is because 1) a vehicle needs to have a license plate, tags, and insurance in order to be legally operated on any road and 2) It's the yard's policy to only allow insured and licensed transportation companies to tow any vehicle off the lot. We are sorry that you had a poor experience with us, however, bids should be placed responsibly and we provided all of the resources for you to educate yourself about the auction process. If you have any questions at all we are available during regular business hours by phone, email, text message, and live chat.



