Abercrombie & KentReviews of abercrombiekent.com

Two weeks prior to my trip to Egypt, A/K cancelled. They refused to refund my money or re-schedule my trip. Has anyone else experienced these policies?

Incredibly bad service. Considering the high prices of this company, you might hope for commensurate service. A&K failed to meet us at the airport,wouldn’t reimburse for taxi fare, and was deceptive about Covid protection on their cruise. We will never travel with this amoral company again.

We have travelled with A&K a total of 4 times. Never had a problem until this last trip. Booked a "private" trip for 4 of us in Norway after a Baltic cruise. The took so long to book the trip that we were placed in a Clarion hotel. It was totally unacceptable, and we booked our own room at a 5 star property. We were told that we would be reimbursed for the "difficulties", but are still waiting. It has been 2 months. I would NOT recommend this company. Too much money for the extremely poor customer service.

If I could say -5 stars I would for £10,000 per day is was very poor - the accommodation was less than 3star and we were totally underwhelmed! It’s now a massive £102,000 per week without any food - you are promised amazing food most of which I wouldn’t feed my dog! We had the best meals on the beach! And the best times too!

I had booked a trip to Morocco with Abercrombie and Kent for the spring of 2022. Due to the Covid situation in Morocco(level 4), I decided to cancel. I purchased insurance to have the ability to cancel for any reason-it was very expensive, but with the world situation I thought that was my best option. Luckily I only paid the $1000 dollar deposit and did not pay the full amount they were demanding.They refunded just $300 of my deposit. I have tried to contact the company several times but no one will return my calls or respond to my emails. I have taken a dozen trips with A&K and mostly have had a good experience. I just want to warn people that if you have to cancel or change plans you are going to lose your money whether you have insurance or not.

Terrible service terrible customer experience: this company is so rude and with all the covid situation that is going on, deserves 0 stars. I contacted them 2 times with two different trips and received minimal attention. Nobody called back, and their agents were so rude. Ended up booking a luxury African trip with their competitor And Beyond.

I am sorry to say that this situation has become a theme with them.

Dreadful experience in booking a French villa. As a repeat customer i knew that the booking service is poor and one has to chase constantly. It seems the team is on furlough (this and last year) and so expect to chase 3 times before any query is responded to. This year was even worse. I booked a chef, extra cleaning and tennis coach which took a lot of chasing. The local villa rep did not meet us and when we had issues with cleaner and chef didn't respond to any queries and left the villa unlocked!! The swimming pool was unusable for 2 days out of the 2 weeks. We had a particularly bad experience with the chef which totally ruined our holiday but have had no explanation or apology or even a courtesy response from Abercrombie - again despite several follow ups. I still have no invoice or receipts for the appalling chef. Definitely avoid A&K for villas in South of France. There are numerous other companies with same standard villas who are more responsive and take much greater care in selection of local services.