Abercrombie & KentReviews of abercrombiekent.com

Landed in Morocco.. no plane included.. still waiting for a refund..too much history

Wirth the exception of the « restaurant seatîng declasification » the rest was great

It is my first time to try booking via a Travel agent rather than airline and agoda.com. My feeling is that I can book online for all the arrangements that travel agent make for my trip. However, the staff is courteous and I think they are great for those clients who don’t have the habit of planning trips online.

Given the name and reputation and cost of your service I would have expected a higher quality service in the planning and organisation phase. I will be ,hopefully , very pleased and satisfied after the trip but At this stage I found the service of the account people below standards expected? The time of response was not immediate but two or three days later. There was often the out of office mail. The tone of the emails were sometime slightly on the edge of being rude and harsh. Attitude and proposal below expectations. Hopefully I will be very pleased of the organisation once done the trip. I will let you know.

The villa had beautiful bedrooms and bathrooms. The housekeeper Liz was excellent. The only negatives were .... The pool area had only 6 lounge chairs and the house can sleep 8 people . There should be a chair by the pool for everyone. We had to take turns which is ridiculous. Umbrella's by the lounges would also be nice. There were a limited number of glasses ..both beverage glasses and wine. Had to always wash or run dishwasher. We had the chef come to cook and she even complained that there wasn't enough glassware For the price we paid, this was unacceptable

Its my 3rd trip with A&K in 12 months and definitely the least pleasant experience during the booking Period Constant pressure for decision making and payment. Our process was closed before time because we didnt have a decidion yet among other factors We literally felt our travel consultant was making us a favour. Innapropriate for a 70K trip On the other hand the travel consultant was very knowledgeable about the country we are visiting and seems that we were well advised on where to go and where to stay

On the negative side, very difficult getting the schedule set up. Problems with 2 of the 3 tours. Problems with the car rental service. Lack of follow-up by the main contact prior to and during the trip. On the plus side, nice selection of hotels.

My trip felt different that the one I planed last year with Abercrombie & Kent, even though the overall trip was very good, the hotel and the guides were extremely good specially in Marrakech. Communication with the responsable in the office in London was very hard , I called more that 3 times that she wasn’t there ant the same college always answered my call I even felt more oriented with his advice than the actual advisor, email communication wasn’t the best either. I never felt that my trip was a priority , we never got a final schedule due to the lack of communication, somehow it didn’t felt like it could be tailor made when we arrived to Marrakech we were toiled that planing a day trip to the Atlas Mountains was very easy and I expressed to my agent that I wanted to go before and she said it was very difficult, when trying to talk about the actually planning of the trip her timing on the office was always complicate to schedule a simple telephone call in a time period of one a half months I could only talk to her once, it was a bit frustrating it kind of felt that I was getting help from friend more than agent, the experience was overall good but in comparison to my previous experience with other agent that I plan my trip to Jordan it felt like a complete different agency , I felt a bit misguided with the information and that’s why I ended up choosing last minute to go to Portugal . I wish we could had have more telephone calls and a bit more of attention .