Abercrombie & KentReviews of abercrombiekent.com

Robert Berry - Senior Travel Consultant nontheless was really unprofessional. I requested a quotation for a specific hotel and after some chasing I received it. A few days later I tried to pay and consultant Robert Berry stopped answering emails and phone calls. Calls were regected for some reason, but never the one to give up easily I managed to get through to another agent at Abercrombie & Kent and complained about the treatment I got. Long story short I booked directly with the hotel agent Berry never got back to me.

Having provided an accurate view of my experience at the Yala National Park, they saw the review and wanted contact details. Thats what I thought. Still no response or taking responsibility. My tickets state" Tour Operated by Abercrombie & Kent Sri Lanka Pvt Ltd. I would steer away from this company as after sales is poor - They clearly only want your money and I suspect no-one from the company has even Quality assured the trip.

I chose A&K to organise our trip on the basis of the company's reputation and advertising. The on-site services were all excellent (except for one minor one). The preparation, on the other hand, was painful for two reasons: on the one hand, there was no advisory content, only process and the often late production of mostly useless documents full of mistakes, whereas I was expecting a dialogue with proposed choices and help with the decision; on the other hand, it was difficult to obtain quick answers on time and I had the impression of permanent procrastination which led me to have to make urgent calls to colleagues of the person I had been assigned. I wondered if the person who was managing the preparations knew anything about the countries I was going to visit. The A&K App system was never explained to me and my name and email address were misspelt. I inadvertently received internal exchanges that told me I was asking 'stupid' questions. Finally, I have never received any response to any form of transparency regarding the overall price and the breakdown between the various services, which is neither commercially acceptable given the amount involved, nor legally sustainable. At no time did an agent call me or come forward to ask me if the trip was going well (or had gone well). In short, I was disappointed: I was expecting personal service for the price, but all I got was robots at every stage. I'll be sure to mention this to my friends. As I fill in this form, I realise that I'm dealing with a robot again!

Had to cancel our trip. Was fully paid for but they sent us a checks for about 10 percent. Contacts that we had blocked our calls and the person who handled all arrangements will not call back. Lawyer wants to much money so I will be contacting all social media out let’s after the first of January

They haven't been transparent to me regarding my trip plus no one is attending my emails !

Just returned from a Cruise down the Mekong River. So disappointing, the guides, the side trips, the lack of preparatory information about clothing to bring, unbearably hot/humid tmeperature, the food (I got bad food poisoning on board, it was the only food I ate and A&K just ignored the whole issue). I made two other trips with them - Egypt and Peru - and see it's a real pattern with them. In Egypt and Peru, it was so amazing to be there that I ignored the lackluster tours. A&K doesn't seem to monitor the job their guides are doing at all. In Egypt, the guide droned on about every hieroglyphic but nothing else, in Peru how the rocks were chiseled together and on the Mekong no over view as to the 3 countries we were visiting. Moreover, there is really nothing to see along the Mekong except mud, and poverty stricken Cambodians trying to eek out an existence. What a waste of time and money. NEVER AGAIN!!

I will NEVER, EVER, EVER use A&K again and when asked I tell people to use another tour company. They give you bad and incorrect travel information. They do not return inquires and tell you they are too busy. I am waiting for two refunds. We went to South Africa and Kenya with them. I cannot say enough bad things about them. Interesting that they do not ask their customers to review them at the end of a trip

We went to South of Italy with A&K . ( Rome , Sardenha , Sicily and Puglia . It was a very expensive trip , with a private jet . Two of the four hotels where we stayed were really bad but the worst part was they lost our luggage . Yes on a private jet !!!! And we received no apologies , did not paid us clothes or anything!!!