Abercrombie & KentReviews of abercrombiekent.com

Poor communication in advance of the trip. Trip was arranged with an expensive and unnecessary stayover in Delhi. Our guide in Nepal was awful. Specifically, he cut short our first day of trekking, was rude to Mrs Paterson and insisted on sitting with us at dinner.

2 Stars We were very disappointed. This was our first trip with A&K. Our guide was unprepared and inexperienced. The price we paid was not equivalent to the service received. Portugal is beautiful, we tried to start each day with a positive approach, though each day had some sort of mistake or challenge. I do believe the guide was the problem but A&K did not provide much support for her. A hot day on a bus with 30 degrees and no air conditioning should have at least rated a cold drink when we arrived. There was seldom a welcome drink or a happy hour at the end of the day. We were visiting a vineyard but the wine with dinner was not included. The tours were short and we spent time waiting for tickets and buses each time. Tickets were not purchased prior to arrival. Often she had to ask for directions, one time taking us to entirely wrong place costing an extra 1.5 hour driving. The group was diverse so one guide for 19 people was not appropriate. Had she needed to assist one guest we were on our own. The hotels were fine but not exceptional. When I requested upgrades at time of booking, I was told not available. When I requested with the hotel, it was available. One week before departure I had not received any kind of information. It took several calls and emails to complete departure forms. When my luggage did not arrive, I called the customer service number to ask for assistance contacting airport and they were not able to find my reservation. All and all, very disappointed with A&K Portugal is lovely and we are enjoying our post tour time with friends.

. June 1st, 2020 cancelled a trip to Egypt & Jordan due to COVID 19 concerns. To my great shock, I was told it would take 4-6 weeks for A&K to process the return of my monies (over $20K). Now I am not stupid....it does not take that long to enter my credit card in their machine and hit the button "refund money". I asked the agent if I was booking a new trip and needed to make the required deposit, how long would it take them to process my payment....her quick response was "oh, it would be done immediately!" The takeaway is that when A&K wants money...that transaction can be done immediately....but when the guest wants a return of their money.....gee that transaction takes 4-6 weeks. It is obviously NOT a priority to return money to a guest. It's best for them to have my money sitting in their bank account. You have to wonder....what else is not a priority for A&K?

We use A&K for security and help through airports and in that respect everything was excellent. I will not trust them with hotel bookings again as for All the years we have travelled with A&K we have always either booked in to or upgraded to superior rooms with access to outside. The room we were allocated at The Chedi was similar to a prison cell. Black slatted blinds like bars and unable to open a window let alone get outside. It was totally unacceptable and will not trust A&K with hotel bookings again.

I had waited a lifetime to visit India and with the help of a charming A and K person, we planned an action packed educational week's visit to India. I was wishing to see as much as possible in the week we were there and to fill each day with visiting. Three things went wrong: On day 1 in Mumbai we were promised a 'Half day Bollywood tour' which I thought would be great fun for my daughters. It was a 45 minute dance routine in a small dance studio near our hotel, finished by 10.30am, leaving us with no itinerary/tours for the day. In Jaipur, a 'half day cycling tour' which they failed to say involved getting up at 5am and back to the hotel for 9.30am - once again leaving us in Jaipur with no organised schedule for the entire day. On the last day which was meant to be a fancy dinner before the flight back to the UK, the Dehli Rep failed to show up at the airport at night to collect us and failed to make contact with me. I rang the UK office who said that their emergency rep would be in touch which they were not. The Delhi rep showed up 2 hours late so we skipped the planned dinner on itinary and went straight to the departure terminal. Follow up in the UK was slow. They did finally offer compensation. However, I feel that because we chose A and K purely for their expertise in organising interesting travel, transfers, experts guides and reps and given their costs and reputation, overall I don't think it was good enough and we won't be using them again.

Zero transparency provided with regards to costs. A big mistake has been made on our itinerary, where we signed off 5-night stay at our accommodation, but it turns out it was only 4 nights. We got refunded a very small and random amount of money, with no transparency about what that actually relates to. Although our trip went smoothly, I don't think we will be using them again.

My principal issue is that Abercrombie & Kent, did not provide me full disclosure and present me with all the facts before they sold me the trip. Our trip in the antarctic, was supposed to start on the 18th of December, and we were provided with terms and conditions which made the entire trip departure was conditional to weather working dates. this was provided 12 repeat TWELVE days before the start, where as the money had been collected months ago. what was still not disclosed that the the trip could be cut short also, at any time - without any refund!!! that exactly what happened. we were herded off the ship a full day in advance - with a 25 minute notice to pack our bags and get of the ship and be shipped back to Punta Arenas. where the people on the ground only wanted to feed us a dinner which was actually for another group. other who have used A&K, for these cruises in the past, have received far superior support, free jackets and bags, all we got was poor service and a bunch of papers, too late which were totally useless to help us and guide us. all in all an incredibly poor showing. I will have to raise a claim for the holiday period that was cut short, as this was concealed from me. will be taking it up on my return both with A&K as well as with American Express and the insurance company. feel strongly that lack of disclosure and lack of knowledge has been instrumental in turning a trip of. life time to a short package which has cost us a fortune

The service, the friendliness of staff, the flights and the hotel were all good, so I could recommend A & K very much. However, in our case, the reason for our trip, the pre-visit of the Grand Museum in Cairo, was a disappointment par excellence. Nothing of what was promised or announced, was kept. Until today we have not been informed if this was the fault of the museum's management. An expensive trip, worth nothing ! After our complaint, we did not hear back why their word was not kept.. sorry, after good experiences with A&K in the past - this time it was a disaster.