Abercrombie & KentReviews of abercrombiekent.com

I haven't even begun my trip yet, but I fear that the poor customer service I've already experienced will follow me on my two-week journey. Seven days to departure and no travel documents. Promises and more promises to email the documents and yet no emails; Yesterday I had to yell at the A&K agent and the documents were emailed immediately. Really? I have no info about who is picking me up at my destination, where, when, etc., even though I've asked countless times. "We will email it to you on your day of travel." What? The travel insurance documents were emailed to me with mistakes that could affect my coverage when my trip begins. And there's more . . . Countless calls with promises to return those calls never happened.

This was posted previously but I am now posting under the US operation to ensure it is correctly aligned. Our booking was made with the US global HQ team. Australia/NZ, Booked by the US worldwide HQ team. The actual in country tour guide was very good and the itinerary, while not always high end luxury, was decent. The in country Australian team was responsive and did their best to recover from the horrible pre travel experience. The pre travel communications and responsiveness and service was non existent. A&K can no longer be considered high end luxury travel. Yet the price has the significant markup you sign up for in anticipation of a high end experience. Nickel and diming all along on excursions and drinks. We have never experienced this at this level of travel. Half of our “small group” had similar issues with the entire pre travel experience. Since this was managed by the US Chicago office, it is unlikely that it wouldn’t apply to other small group tours. One thing they are on top of. They do invoice you asap. My sense is that the founder is gone and he took the soul and spirit of such a fine brand with him…or it just isn’t a priority for the current management.

DISGRACEFUL COMPANY THAT SEND OUT DIRECT MAIL TO PEOPLE THAT HAVE PASSED AWAY SEVERAL YEARS AGO!! MORE FRUSTARTING, WHEN I ATTEMPT TO CONTACT THEM NO ONE EVER RESPONDS

This travel company put my family and myself in a substandard hotel where the staff was extremely rude. They took NO responsibility for this. They are a disgraceful company and I would NEVER use their service again. Avoid this company.

I reserved two spots on a tour with A&K and received an email invoice the same day. There were several problems with the invoice and I sent a reply email the same day. After receiving no response to my email I called and left a voice message with my assigned rep. Once again no response. Called again and spoke to another rep, who agreed the invoice was incorrect and agreed to send me a new one. Three days later the new invoice finally arrived and it was once again incorrect. At that point I cancelled our reservation and booked a trip with another group.

A&K Villas team failed to implement its damage policy for a luxury property claim which has resulted in a substantial loss by the owner. The damage was caused by the A&K client, who was supervised at check-in by the A&K representative. Proper procedure was followed by the owner and additional notices have been sent to A&K UK Directors by registered mail and customer service by email acknowledging receipt and no action has been taken to restore the open claim for damage (14€).

I went twice to see the manageress in Harrods , once to travel to Oman and last month in order to travel to Mexico with my wife . I got a lip service the first time from the manager and she never followed up with me and on the second time she never followed up with me and I never got a response or a quote at all . Very disappointing !

This was one of the worst three weeks of our lives. I understand that issues arise during travel but not blatant disorganization. It completely destroyed a trip of a lifetime for us. (Egypt, Jordan,Saudi), I am only going to share a few of the things that happened. * Trip Cost: $57,000 for a 2+ week trip * Experience: One of the worst three weeks of our lives due to blatant disorganization. Key Issues: 1. Hotel Checkout: Kicked out of a Four Seasons due to an early checkout time. You could have booked an extra night to avoid this. 2. Room Mix-Up: After a nine-hour travel day to a nearby destination, arrived at Banyan Tree with two different rooms booked for a three-night stay. Resolved after 30 minutes of waiting in the lobby. 3. Flights in Egypt: Three economy flights in one day with over ten hours of travel and no edible food provided. We had many travel days that were dreadful and absolutely not vip. 4. Guide: Our guide, Issam, was rude, disrespectful, and berated a guest with Alzheimer's. 5. Helicopter Ride: Quoted $22,000+ for a two-hour ride. We found the company and arranged it ourselves for $7,500. 6. Transportation: Waited 45 minutes for a car to the airport that never showed up, had to call Uber. 7. Overall: Promised "ultra luxury" services were a disaster with economy flights, disrespectful guide, missing chauffeurs, lack of food, terrible organization, and non-VIP services. Conclusion: If you're not a luxury company, just say so. This was a disgusting rip-off beyond imaginable belief. We were stuck in the Middle East having paid all this money to these people and just rolled around in a blender. DO NOT BOOK WITH ABERCROMBIE AND KENT