Porsche B.
ABC mouse charged me for the ABC Mouse…
ABC Mouse gave me a refund and made this right so I am changing from 1 star to 4 stars. 1 star is taken away because this should have never have happened but I now think this is more of an Apple App Store problem than it is an ABC Mouse problem that resulted in me being double billed. I still give Apple App Store 1 star for the customer experience. Apple App Store erroneously double billed me. Then, they said too bad for me - the customer, because I did not discover their error soon enough. ABCMouse received twice the amount it should have. My advice is to make sure you stay on top of Apple App Store because they will allow you to be erroneously charged and they do not feel obligated to resolve this for the customer if they customer does not catch them. Original Review Follows Former Review ABC mouse charged me for the ABC Mouse twice last year – both on September 9 2019. I just discovered this after I was billed again this year for 87.09. I had ABCouse for one year and my child did not like or use it. I cancelled well before my subscription ended, or so I thought. I ONLY should have been charged 87.09 ONCE for ONE 1 years subscription. I only have one account. I cancelled the renewal before it was time to renew but apparently, ABC Mouse charged me for installing on both my child’s and my own Apple device although I only have one account and one child. I requested a refund for 87.09 for the extra charge in 2019 and 87.09 for the charge made to my account for a renewal.