ABCmouse.comReviews of abcmouse.com

I prepaid for a year subscription after learning of a promotional rate and was credited back the monthly charge but in doing so they accidentally "cancelled" my account that was prepaid for. When I realized this "mistake", they ultimately gave me a 12 month access code which I activated and was able to access the program. Flash forward a couple months, my child attempted to log in, I was told we didn't have an active account (despite being prepaid)and inadvertently signed up for a second monthly charged account under the same email, but this time, with added monthly upgrades. How does this even happen? The Abc Mouse team claims I had two different accounts because I logged in differently. But it gets better, when I realized, the ABC Mouse team confirmed I had two active accounts, I proceeded to cancel the new monthly account and even received email confirmation. I wasn't issued a credit for the accidental $25 charge and didn't put up a fight to get it credited. Another month later though, I'm charged again despite canceling, and when I inquired about a refund I was told I only cancelled the assessment upgrade and not the second monthly fee that I was being charged, even though I have an active prepaid account we can't access. And on top of all this, they refuse to refund me any of this money and only offered a $20 credit to use on their website. Complete scam!!!!

I am extremely disappointed with my experience with ABCmouse. I was charged $48 for an annual recurring subscription that I did not realize was still active. I do not recall receiving any advance notification or reminder that my annual subscription was about to renew or that my account was going to be charged. Had I received a clear renewal reminder, I would have canceled the subscription before the charge occurred. My children are not using ABCmouse, and I honestly cannot remember the last time the account was even accessed. I contacted ABCmouse after discovering the charge, explained the situation, and requested a refund. They refused to refund the $48. In my opinion, automatically charging customers for another full year without a clear advance renewal reminder, and then refusing to refund the charge when the customer promptly contacts the company, feels like a very unfair and unethical business practice. If you have experienced a similar issue, I highly recommend documenting your experience and filing consumer complaints with the Better Business Bureau (BBB), your state's Attorney General Consumer Protection Division, and the Federal Trade Commission (FTC). Hopefully, if enough consumers report these experiences, ABCmouse will reconsider its policies and begin providing clear advance notifications before annual subscriptions renew. I would not recommend ABCmouse based on the way this billing issue was handled.

Prepaid service so if your kid accidentally buys it and the add one you get no refunds and they cant do anything about it. Its ridiculous. Update: store credit from your website does not help as i dont even want to spend it on your website

Too much Money so now I hate the ABC Maus

Scam. I wanted to actually try a free trial so I made sure to cancel the subscription IMMEDIATELY after signing up. Surprise surprise, today my card was charged again. Update: based on these reviews, I can tell that your subscription charges are working exactly as you designed them. You’re being sneaky on purpose and you know it.

Disappointed with customer service. I requested cancellation and was told my subscription was cancelled, but I was still charged $14.99 because a second subscription (Assessment Center) that I never knowingly signed up for wasn't cancelled at the same time. As a consumer, when you request cancellation, you reasonably expect that to mean everything tied to your account is cancelled, not just one of multiple subscriptions you didn't even know existed. Product success depends as much on customer experience as it does on content, and I spent nearly an hour going back and forth over a $15 error that wasn't mine. I loved the content and had recommended it to other parents, but this experience has made me much more cautious. I would just stay away.

I used to love ABC mouse with my daycare kids. Then they rolled out the new version. And it has been nothing but a problem ever since. Then you try to cancel and it's worse. They will not refund any of my money even though I have not gotten good service from them.

I think this company makes a lot of its money from unintended subscription renewals. They don't give refunds even same day charge. Of course their notices cover this but I still think it's wrong so I am giving a low review. They can update their policy and allow a 2-3 day grace period.