ABCCANOPY Reviews | Read Customer Reviews of abccanopy.com

ABCCANOPY Reviews | Read Customer Reviews of abccanopy.com

ABCCANOPY reviews

227 approved reviews, newest moderated first

Kenton G.
Dec 11, 2025
Great canopy perfect for farmers markets
Great canopy perfect for farmers markets
Response from ABCCANOPYDec 12, 2025
We're really glad to hear the canopy has been a perfect fit for your farmers market setup. Enjoy every market day!
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ronnie B.
Dec 11, 2025
We have enjoyed ABC
We have enjoyed ABC The quality is very good and we are pleased with the products
Response from ABCCANOPYDec 11, 2025
Thank you so much for the kind words! We're glad to hear you're enjoying the quality of our products.
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Justin G.
Dec 4, 2025
ABCCANOPY helped me with a replacement…
ABCCANOPY helped me with a replacement part in a fast and friendly manor!
Response from ABCCANOPYDec 5, 2025
We appreciate the 5-star review and hope you continue to enjoy your canopy!
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Lesley G.
Dec 4, 2025
They were quick to respond and offer…
They were quick to respond and offer support the two times our canopy needed to be repaired! They even provided extra spare parts just in case.
Response from ABCCANOPYDec 5, 2025
Thank you for sharing this experience! We truly appreciate your trust and are happy to be part of your setup when you need us. Enjoy your canopy, and please feel free to reach out anytime!
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Unhappy
Dec 4, 2025
Opening the box and freaking out…
Opening the box and freaking out because the bag inside did not have any wheels was a problem that could have easily been solved by having an instruction sheet outside the bag rather than inside the bag. Even when I unzipped the bag, the wheels were not visible.. I thought I had accidentally purchased a massively heavy tent with a bag without wheels. I was so upset. I called Customer service who never called me back..
Response from ABCCANOPYDec 5, 2025
We’ve notified our after-sales support, and a dedicated representative will follow up to assist you directly. Thank you for the feedback — it helps us make the experience better for everyone.
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Gary J.
Dec 4, 2025
I order a yellow tent and after taking…
I order a yellow tent and after taking payment I received an email that my address is not deliverable for the warehouse but I can get a white, black or grey tent shipped from another warehouse....I wanted a yellow tent. Typical bait and switch tactic...luckily I used paypal and had no problem getting my refund.
Response from ABCCANOPYDec 5, 2025
Thank you for sharing your experience, and we’re truly sorry for the inconvenience. The issue was not intentional — the yellow tent is stocked in a specific warehouse, and due to a temporary logistics problem at that location, we were unable to ship to your address. The alternative colors offered were the only ones available from another warehouse at the time, and we understand that this was disappointing since you specifically wanted yellow. We’re glad your refund was processed smoothly, but we regret that the situation affected your trust in us. The warehouse issue is being addressed so we can avoid this happening again. If you’d like the yellow tent in the future once stock and shipping resume normally, we’d be happy to help. Thank you again for your feedback.
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Ashley
Dec 1, 2025
Customer service was not great
Customer service was not great. I ordered from this company because they had a pink canopy- it showed available on their website. When I ordered the money was taken out of my account and several days later, I got an email saying the pink canopy wasn’t available and I was asked to pick a different color. I said I wanted the pink one and they said that’s fine it’ll just take longer. I ordered in October and needed it by November 30th. I had emailed them asking when the new shipping date would be, and never heard back from them after a week. I emailed again and finally heard back from them saying that they will send a refund. By the time I had heard back from them, it did not leave me enough time to order a new canopy and it be in by November 30.
Response from ABCCANOPYDec 2, 2025
We’re very sorry for the frustration and inconvenience this experience caused. The pink canopy you ordered was unexpectedly affected by a warehouse logistics issue. We understand how disappointing this was, especially with your event deadline approaching. We’re actively working on resolving the inventory and logistics problems to prevent situations like this in the future. Thank you for sharing your experience, and again, we’re truly sorry that we weren’t able to meet your needs this time.
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Juleah E.
Nov 25, 2025
The ABC Canopy team is so responsive…
The ABC Canopy team is so responsive and quick to fix any issue you may have with an order! Truly amazing and I will definitely order from them again.
Response from ABCCANOPYNov 27, 2025
Thank you for sharing your experience! Your satisfaction is our top priority, and it means a lot to know you’ll order from us again. We can’t wait to help with your next ABC Canopy project!
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