ABC MedicalReviews of abc-med.com

Response from ABC MedicalJul 25, 2023

Dear Kathy, Thank you for your review and feedback. I apologize that you were, or are having issues with receiving the correct supplies. I have passed this along to our Customer Service Manager to review. If you need anything in addition to what the customer service team is doing, please feel free to reach out to me directly at [email protected]. We are grateful for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalJul 25, 2023

Travis, thank you for leaving a review, we appreciate the feedback but do apologize that the reorder process has been frustrating. I have shared this feedback with our customer service team so they can coach the representatives to better handle issues like you have experienced better in the future. It is always our goal to provide our customers with 5-star service. This type of feedback is appreciated so we know what areas need improvements. We are grateful for the opportunity to serve you.

Response from ABC MedicalJul 25, 2023

Dear Donald, Thank you for taking time to leave this feedback. I am sorry to hear that you have had a hard time getting all the medical supplies that you have been prescribed. I have gone ahead and shared this with our Customer Service Manager so they can look in to what is causing the rest of your order to be held up. If you do not hear from someone in the next 24-48 hours with an update, please feel free to reach out to me directly at [email protected]. It is our goal to provide all customers with 5-star service and I apologize that we have fallen short. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalJul 17, 2023

Dear Andrew, Thank you for leaving your review. We appreciate the feedback, but do apologize that you heard conflicting information regarding that form depending on who you spoke with, which in turn, delayed your order. I have shared this feedback with our customer service team so they can ensure all agents are trained properly in this area. It is our sincere desire to provide the best customer service possible and we appreciate you providing feedback so we can improve our process. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalJul 17, 2023

Dear Daniel, thank you for the feedback regarding your last order with ABC Medical, we apologize that you received an extra item in your order. I have shared this feedback with our Customer Service Management team. We do have other ordering options, which I have asked them to share as well. If you do not receive this information and follow-up in the next 24-48 hours please feel free to reach out to me directly at [email protected] and I will reach out to that team. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalJul 14, 2023

Dear Stuart, thank you so much for taking time to leave this review. I have reached out to our Customer Service Manager to share your feedback and see if there is a way to assign a specific representative to your account for future orders. We hope you find this resolution satisfactory and look forward to the opportunity to continue to serve you!

Response from ABC MedicalJul 14, 2023

Dear Tara, thank you for taking time to leave this review and for your feedback. We are sorry to hear you had a less than satisfactory experience with your most recent order. This has been shared with our Customer Service Manager for improvement in this area. We are grateful for the opportunity to serve you!

Response from ABC MedicalJul 12, 2023

Dear Michael, Thank you for taking time to leave your feedback and review. We are sorry to hear that part of the order was not what you were expecting. We have forwarded this feedback to our customer service team to review and someone should be reaching out to you soon. If you need any further assistance, please do not hesitate to reach out to me directly at [email protected]. Thank you for allowing us the opportunity to serve you. -- Janelle Wood Marketing Specialist | ABC Medical