ABC MedicalReviews of abc-med.com

Response from ABC MedicalJan 21, 2025

Dear Renee, Thank you for leaving a review, we appreciate the feedback, but do apologize that we didn't do a better job of reaching out to you regarding the prescription being expired. While it is our sincere desire to provide 5-star customer service, it is disappointing to see we were not able to do that with your order. We are glad to hear that, thanks to your follow up, you did receive your supplies. Thank you for the opportunity to serve you!

Response from ABC MedicalAug 15, 2023

Dear Beatrice, thank you for taking time to leave your review and the feedback regarding your shipments. While we are unsure why the carrier has been leaving your packages in different places, we have added a delivery note to leave shipments at the front door moving forward. If this continues to be an issue, please do not hesitate to reach out to our customer service team at 866-897-8588 for further assistance. We are grateful for the opportunity to serve you! -- Janelle Wood ABC Medical | Marketing Specialist

Response from ABC MedicalAug 11, 2023

Dear Donna, thank you for your comments, we appreciate the feedback. I have forwarded this information to our customer service team to review. If you do not hear from them in the next 24-48 business hours, please feel free to reach out to us at 866-897-8588 so we can better assist you. We appreciate the opportunity to serve you! -- Janelle Wood ABC Medical | Marketing Specialist

Response from ABC MedicalAug 10, 2023

Dear Lasunta, thank you for taking time to leave this review and feedback. I do apologize that the proper steps weren't taken to fully update your address in our system causing multiple shipments to go to the incorrect address. I am very thankful to hear that our team was able to help you out and get your address updated in our system. It is always our goal to provide 5-star service and I apologize that we fell short with your order. I have shared this with management to ensure agents are trained to keep something like this from happening in the future. We are grateful for the opportunity to serve you! -- Janelle Wood ABC Medical | Marketing Specialist

Response from ABC MedicalAug 11, 2023

Dear Katrien, thank you for your review and feedback. While we are thankful to hear our service is great, we do apologize that there are frustrations with the quantity of supplies you receive and how your reorders are handled. I shared your comments with our customer service manager, and she did have a representative call to discuss your concerns, however she was only able to leave you a message. We'd love to connect so please feel free to call our team back at 866-897-8588 to find a solution. We are thankful for the opportunity to serve you! -- Janelle Wood ABC Medical | Marketing Specialist

Response from ABC MedicalAug 7, 2023

Dear Terri, Thanks for leaving a review, we appreciate the feedback, but do apologize that your experience was so frustrating. I have shared this information with our management team so they can review what may have happened and coach the representatives that were involved as well as work on having better communication with our customers when there are delays. It is our sincere desire to provide you with 5-star customer service and I apologize that we fell short on this most recent order. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalJul 31, 2023

Dear Carl, Thank you for your review and feedback. We are sorry to hear that FedEx did not leave your package in a place that was easy for you to retrieve. I have reached out to our Customer Service team who made a delivery note on your account. This is how we notify FedEx of shipment requests for our customers. If you continue to have troubles with them leaving the package in a place that is easy for you access, please reach out to FedEx directly so they can talk to their driver. We appreciate the opportunity to serve you and certainly hope this is resolved moving forward.

Response from ABC MedicalJul 28, 2023

Dear Phillip, Thank you for leaving a review, we appreciate the feedback, but do apologize that your experience was less than satisfactory. I have shared this with our management who is coaching the representative you spoke with. Please feel free to contact our customer service team at 866-897-8588 any time you have any questions or concerns about your order. It is our sincere desire to provide you with 5-star customer service, and I am so sorry that we were unable to provide you with the legendary service we strive for. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical