A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
abc-med.com
Website
abc-med.com
Category
Health Equipment
Location
Port Saint Lucie, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The bags that are required With Catheters were missing
on the first shipping . You need to find out who filled the first shipment. He was a man.
Response from ABC MedicalApr 20, 2023
Dear Jamie, thank you for your comments; however, I am sorry to hear that you are missing necessary bags. I'll have someone contact you immediately from our customers service department.
Thank you for giving us the opportunity to serve you!
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Scott Woods
Marketing Manager, ABC Medical
BS
Bob S.
It took 2-1/2 weeks from initiation of…
It took 2-1/2 weeks from initiation of the order to your actually sending it out. Part was because my doctor was confused about how to respond, but that could have been improved had you been more proactive, seeing that the prescription was not being filled, and contacting the doctor directly to resolve the issue. As it was I had to get involved on both ends to fix it.
Response from ABC MedicalApr 24, 2023
Dear Bob, thank you for taking the time to leave your review. I know that these surveys take time out of your schedule. I am sorry to hear of the delay you experienced, and that you did not experience us as having provided 'legendary service'. We will work harder in the future.
If you run into anything in the future that is less than 5-star service, then please reach out to me. I'll do what I can to assist. You can email me at: [email protected].
Thank you for giving us the opportunity to serve you!
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Scott Woods
Marketing Manager, ABC Medical
NS
Norma S.
The people on the phone were very nice
The people on the phone were very nice, but my catheters were out of stock and I good a replacement. I asked to send only 1 box, but got a 6 month supply. They are not good for my use on the go and I guess I’m stuck for 6 months.
Response from ABC MedicalApr 5, 2023
Dear Norma, thank you for your comments, although I am sorry you feel stuck with an abundance of catheters you are not happy with. Let me see what we can do here. I'll make sure you are contacted by someone in Customer Service. It is our sincere desire that you are satisfied with our service.
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Scott Woods
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It pays to reach out, Norma. :) We are going to resolve your situation. (Which I want to apologize for.) If you find that our service improves in your experience, and we DESERVE (earn, not given) a higher rating, then you can update your rating on your trustpilot review. That way we'll know we are on the right track with meeting your needs.
Thank you for allowing us the opportunity to serve you, and to get this right!
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Scott Woods
Marketing Manager, ABC Medical
RO
Ron
Approximately a month ago I had to buy…
Approximately a month ago I had to buy some of my supplies locally because I was told more than once by some of your customer service reps that you had no stock.{this is the reason for the #2 rating}. Afterwards, I kept getting your automated reorder system asking me to place my order, so I called to stop them.
After explaining everything to the new customer rep she said she would check your other warehouses and she found you did have my supplies available and they shipped the next day{this deserves a 5 star rating}. To bad the other reps didn't think out of the box.
Response from ABC MedicalMar 29, 2023
Dear Ron, thank you for your comments and review, even though we scored low due to the situation you outlined in your review. I am sorry that you had a bad experience with us in this area. I looked up your situation, and it would appear that the item you needed had just come back into stock around the time you spoke to the last representative. (Also, our stock level reflects the manufacturer's stock level, not our own stock level. If we are out of stock, it means the manufacturer is out of stock.)
Each day we receive a list of all items currently out of stock, so when the rep checked the other warehouse (which was wise for them to do), your desired product must have just become available. So, I'm glad that he/she checked our inventory (which is something we can always do). But if you would have called a day earlier, it would not have been in stock at that time. You must have the 'luck of the irish' on you! :)
I hope we can earn a higher rating in the future. If you ever experience something less than 5-star service, please reach out to me. I'll personally work on your behalf, as it is our earnest desire to provide you with the best customer service in the industry. We will truly settle for nothing less.
My email is: [email protected].
Thank you for allowing us the opportunity to serve you. We take that VERY seriously.
--
Scott Woods
Marketing Manager, ABC Medical
KT
KtB
The scheduling dept lacks consistency.
The scheduling dept lacks consistent information. I call one day, get one story, call the next day and get another. Seriously. I was sent a second order and told I would not be charged for it. Bull. No way am I keeping a double order. Medicare fraud. So, I have to be home to refuse this order or call again to schedule a return pick up. Oh, and when the original order arrived - one of the packages was torn open. Could be a FED-EX issue.
Response from ABC MedicalMar 28, 2023
Dear Katie, thank you for your comments, although I apologize for the confusion you have experienced in working with us. I have escalated your concerns to an individual who is going to personally resolve the issues you raised. She will be in touch with you, but I wanted to let you know that your concerns and frustrations were received and immediately escalated to the highest priority.
CH
Christopher
I received a different style mask from…
I received a different style mask from what I normally use and none of the replacement masks have the magnet in them and I have no idea how to get old magnets out of old masks. Also I use oxygen and the last couple shipments of hoses aren’t compatible to the oxygen adapter.
Response from ABC MedicalFeb 16, 2023
Dear Christopher, thank you for your email. Unfortunately, I believe you've reached out to the wrong company, as we don't sell oxygen or oxygen masks. We sell catheters, ostomy products, and wound care items. Perhaps there is another company with "ABC" in its name?
BU
Bude
Ran out of supplies
Ran out of supplies, had to call around what was going on. Left message and no one called back
Response from ABC MedicalFeb 6, 2023
Dear Bude, I am truly sorry to hear that you ran out of supplies, and that you tried to resolve the situation but didn't find you could reach us. I don't know what happened there, but I promise you I am going to jump on this. Please reach out to me at any time. My email is [email protected].
We will be in touch,
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Scott Woods
Marketing Manager, ABC Medical
RS
Ronald S.
Oops!
Initially, I must say that your service has been very satisfactory until the 9/29/22 shipment. I spoke with an ABC representative prior to the shipment and requested a box or two of self-lubricated catheters in addition to the regular ones, so that I could travel more freely on occasion. If I did not express myself clearly. I apologize for that. Do to storage limitations I did not open the box containing this shipment until I exhausted the current supply this am. Upon doing so I discovered that the box contained only self-lubricated catheters. I still prefer the regular catheters for my daily use at home. How can I remedy this situation? Please advise.
Response from ABC MedicalOct 17, 2022
Dear Ronald,
Thank you for bringing this to our attention so we can address this. Your total satisfaction with our service and reliable product delivery is our only measure of success. So, we will do whatever is necessary to resolve this issue. I'm going to contact a supervisor to address this quickly.
We'll be in touch soon.
