ABC MedicalReviews of abc-med.com

Response from ABC MedicalDec 6, 2024

Dear Mike, I am sorry to hear of your repeated frustration. It is our genuine desire to care for customers, even though it sounds like that has not been your experience. The next time you run into a frustration, can you give me a call on my work cell? I'll work to figure out what is causing hiccups in your ordering process. If you are coming to ABC for supplies, you already have some heavy things on your plate, so ordering supplies should not be an added item to worry about. Scott Woods - 610-235-9917 Marketing Manager, ABC Medical

Response from ABC MedicalDec 6, 2024

Dear Cody Mac, thank you for your email, although I am sorry to hear about your frustrating experiences with us. If you are open, you can email me and I can research where things are falling through the cracks with you. You can reach me at [email protected]. It is our desire to care well for customers...although that evidently not been your experience, which makes me frustrated, too...although surely not as frustrated as you are. Thanks for sticking with us to this point. My goal is to resolve what is going on so that you don't have additional frustrations moving forward. Scott Woods Marketing Mgr - ABC Medical

Response from ABC MedicalNov 12, 2024

I am sorry to hear that you have had difficulty getting the products you need in a timely fashion. Please reach out to me directly and I'll make sure your situation is fully addressed. You can reach me at [email protected]. -- Scott Woods Marketing Manager, ABC Medical

Response from ABC MedicalApr 15, 2024

Dear Sarah, We appreciate the additional feedback and have shared it with the appropriate department here at ABC Medical. We sincerely wish you well with your next supplier. Kind Regards, Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalMar 4, 2024

Dear Lorraine, Thank you for leaving a review, we appreciate the feedback, but do apologize that you have had delays on part of your order each time an order is placed. I additionally apologize that you have not received the quality of care that we strive for at ABC Medical. I have forwarded your concerns to our customer service department to assist further. If you do not hear from them within 24 hours, please do not hesitate to call them directly at 866-897-8588. It is our sincere desire to provide you with 5-star customer service and am disappointed to see we have fallen short when it comes to getting you the supplies you need. Please do not hesitate to reach out to me directly ([email protected]), if you do not feel that this situation is being handled appropriately or with the care it should be. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalNov 27, 2023

Dear Vernette, I first want to apologize for the frustrations you have been experiencing. With that said, we are having a hard time locating you in our customer database. There are a few different ABC Medical companies out there, so we're hoping you can confirm we're the correct company by visiting our website, www.abc-med.com. If we are your medical supply company, please send an email to [email protected] so we can locate your account and resolve this issue. Additionally, you can call our customer service team at 866-897-8588 to further assist. Thank you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalSep 22, 2023

Dear Tamara, Thank you for leaving a review, we appreciate the feedback, but do apologize if there was an error regarding your August supply order. I do see that one of our customer service representatives reached out to you to confirm delivery of your order, and get a new order placed. Please feel free to reach out to our customer service team at 866-897-8588 if there is anything else you need assistance with. It is our sincere desire to provide you with 5-star customer service, so if you feel as though we have taken the proper corrective action and are inclined to update your review to reflect this, we would be very grateful. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical

Response from ABC MedicalSep 14, 2023

Dear Mark, Thank you for leaving a review, we appreciate the feedback, but do apologize that you have had such a difficult time receiving some of your supplies. I see that you have been communicating with our team while we await paperwork, but understand how frustrating this can be. It is our sincere desire to provide you with 5-star customer service, and I am so sorry that has not been the case with this recent order. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical