ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
Showing 90 reviews with 3 stars · Clear filters
Hailey
I absolutely love the customer service most of the time from abc medical. They are very knowledgeable and professional.
Response from ABC MedicalMar 4, 2025
Thank you for leaving a 3-star review, Hailey. We are happy to hear about your positive experience with ABC Medical.
Samuel
Where is the box that was missing from 2 orders ago? I ask each time there is an order and I'm told they will look into it. Never get an answer.
Response from ABC MedicalMar 7, 2025
Dear Samuel, Thank you for leaving this review. We apologize for the experience you had with a recent order. We would like to address your concerns and make improvements, so our customer care team has been made aware of your situation. Thank you for allowing us the opportunity to serve you. We take that very seriously.
marvy1940
you ran out of my catheters - NOT HAPPY
Response from ABC MedicalMar 7, 2025
Dear Marvin, Thank you for bringing this to our attention. We appreciate the feedback but are disappointed to hear about your catheters being unavailable. We take all reviews very seriously and will be sharing this with our team.
Stephen
In the past year the wrong product was sent twice from the warehouse. The last two shipments have been correct, but I had problems in the spring and summer of 2024.
Response from ABC MedicalFeb 20, 2025
Dear Stephen, Thank you for bringing this to our attention. We appreciate the feedback but are disappointed to hear about your experience with some of your orders. We hope you have no further issues, but if you do experience any problems, please reach out to our customer care team at 866-897-8588 quick assistance.
William
good service
Response from ABC MedicalFeb 19, 2025
Dear William, thank you for your comment and for leaving a review on how ABC Medical is doing!
XXX
Preferred catheter out of stock. ABC has not sent other option samples. Not good
Response from ABC MedicalFeb 17, 2025
Thank you for leaving this review. We apologize for the experience you had with your recent order. We would like to address your concerns, so our customer care team has been made aware of your situation. Thank you for allowing us the opportunity to serve you. We take that very seriously.
Chad
I like that I can order on line every month. My order comes in a timely manner. The only problems I've had are missing items from my order. Every month one night bag that was ordered isn't included. And twice now the order has been missing very important items that I can't survive without. When calling to check, I'm just told they are on back order. Never get notified that they were missing!
Response from ABC MedicalFeb 17, 2025
Dear Chad, Thank you for bringing this to our attention. We appreciate the feedback but are disappointed to hear about your experience recently. We take all reviews very seriously and will be sharing this with our team so they can make improvements.
John
ABC Medical did well in the beginning but slowly got worse. They are slow to get referrals and sometimes do not alert the customer that the referrals were not done so they are just left waiting until they call ABC to check what the hold up is. Alot of calls having to be made for the supplies to be sent. One dep't does not notify another so you will be making alot of calls. The last 2 deliveries have gone well again but I fear it will go back to a slow down on shipping out the items. We'll see.
Response from ABC MedicalFeb 17, 2025
Dear John, Thank you for leaving this review. We apologize for the experience you have had with some of your orders. We would like to address your concerns and make improvements, so we have shared this with our team. Thank you for allowing us the opportunity to serve you. We take that very seriously.