Kitty
New Customer
Your company is new to me and everyone is helpful … but because of confusion about the prescription … I almost ran out of catheters the first time .. even after the order was adjusted, .. there was not enough to get to the normal order date, so I had to reorder and no tracking was provided so had to call again because I only had enough for 2 days. I did get them but was told I need to call again in a couple days to be sure the next order went through . (This should handled by your staff .. not the customer) I did get info then about an online ordering system I can use. I hope it works!
Response from ABC MedicalJun 17, 2026
Hello Kitty, Thank you for your feedback and for sharing your experience. We’re glad to hear our team has been helpful as you get started with us, and we appreciate your comments about the ordering and refill process. We understand the importance of reliable, timely access to your supplies, and your feedback regarding communication and tracking has been shared with our team for review and improvement. Our team has reviewed your account and will be reaching out on 6/19 to ensure your next reorder is placed, and everything is on track. We also hope the online ordering system will make future orders easier and more convenient. Thank you again for your feedback and for choosing us. ABC Home Medical Supply Team :)