ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
Showing 163 reviews with 4 stars · Clear filters
Daniel
Why do I have to write a review? If things aren't going well, believe me, you'll be the first to know.
Response from ABC MedicalMay 10, 2023
Dear Daniel, thank you for taking the time to leave a review, and for giving us a 4-star rating!
Kristine
ABC is great in that it is always willing to mail me samples immediately and the staff are wonderful. This last order I felt like we both miscommunicated a bit on when I needed the caths. (Hence the immediate samples). So maybe a 4.5?
Response from ABC MedicalMay 10, 2023
Dear Kristine, thank you for your 4.5 rating. We'll work hard to earn (not be given...but earn) a 5-star review next time. Thank you for giving us the opportunity to serve you!
EDWARD
I can say much about this. I have not been a member for long
Response from ABC MedicalMay 10, 2023
Dear Edward, thank you for giving us the opportunity to serve you, and we sincerely appreciate your 4-star rating of our services. Please let us know if there is anything else that we can do to serve you better.
Phillip
Product always shipped on time. Excellent product
Response from ABC MedicalApr 24, 2023
Dear Phillip, thank you for taking the time to leave your review, and for giving ABC Medical a 4-star rating. If you can tell me of anything we can do to bring us up to a 5-star rating in your mind, please reach out and let me know. You can email me at: [email protected]. Thank you for giving us the opportunity to serve you! -- Scott Woods Marketing Manager, ABC Medical
Timothy
great shipping and service, very pesty calling for refills. never ready for orders when they start calling.
Response from ABC MedicalApr 20, 2023
Dear Timothy, thank you for your comments and your 4-star rating. As for your comments about calling for refills, we do have other options so that you can place your order in a cadence that works best for you. I'll have someone from Customer Service reach out to you to go over our other options. We want to be pro-active, but not a pest! :) -- Scott Woods Marketing Manager, ABC Medical
GT
The customer invoice does not include the Sales Order Number of the transaction. The delivery ticket does include the Sales Order Number of the transaction. Without the Sales Order Number on both documents, there is no way to certify that the documents directly relate to each other. I suggest that the Sales Order Number be shown on both documents. Thank you.
Response from ABC MedicalApr 12, 2023
Dear GT, thank you for your comments. We always welcome customer feedback! The best way that we can know how to care for our customers is to actually hear from customers! (That is one of the big reasons we use TrustPilot). So, I'll forward your comments to our Product Ordering & Processing department. There may be a software "hard-coding" issue involved with the situation you bring up, as we pay for a service that is pre-built, but I'll pass along your comments and see what we can do. Thanks again, GT. -- Scott Woods Marketing Manager, ABC Medical
Margarette
You call me then when I answer you put me on hold for a long time then I hang up
Response from ABC MedicalApr 3, 2023
Dear Margarette, thank you for your comments, although I am sorry to hear that you find it challenging to speak to an actual agent. You are currently signed up for our 'telephone auto order' option, so if you'd like to change that and have a 'live' agent call you moving forward, then please contact me at [email protected]. We also have a few other ordering options, such as ordering by text. Our goal is definitely to help you order your supplies in the manner that best meets your needs and expectations.
Paul S.
I receive my orders promptly and mostly with accuracy. Overall, a great value.
Response from ABC MedicalMar 28, 2023
Dear Paul,thank you for your comments and your 4-star review. We take that very seriously! Thank you for allowing us the opportunity to serve you! We will continue working hard to earn (not be given) a 5-star rating in the future! :)