ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
Showing 163 reviews with 4 stars · Clear filters
Sally
Good co excellent it.
Response from ABC MedicalJul 16, 2024
Thank you, Sally, for your comments and your 4-star review! We are so appreciative of the feedback and the opportunity to serve you!
Helen
Received immediate and accurate customer service regarding a late delivery.
Response from ABC MedicalAug 8, 2023
Dear Helen, Thank you for the feedback and 4-star review. We apologize that your delivery was late, but are happy to hear our customer service team was able to help you out.
Doug
They were helpful and attentive, but I don't understand why it took so long to adjust the order quantity. It would
Response from ABC MedicalAug 7, 2023
Dear Doug, Thank you for your comment and for the 4-star review. We apologize that it took a little longer than expected to adjust the order. I have shared this feedback with our management team for their review. We appreciate the opportunity to serve you.
Karen
It does take too long when they call me for an order. I’m at work when they call and I try to just tell them what items I need but the call still can take up to 5-10 minutes to confirm information which I tell them hasn’t changed.
Response from ABC MedicalAug 7, 2023
Karen, thank you for your review and the comments you provided. While we understand that answering the same questions every month can be frustrating, we are required to do so to ensure we're following all guidelines provided by your insurance company. That said, I have shared this with our management team as we appreciate the feedback. We are thankful for the opportunity to serve you!
Hennie
I appreciated the ABC’s providing tracking process. However, the package was sitting under the scorching sun at the front door when I noticed it. I was in the house but the bell didn’t ring. I’m not sure whether I can use the supplies.
Response from ABC MedicalAug 7, 2023
Dear Hennie, Thank you for your 4-star rating and feedback. If you have concerns regarding where UPS left your package, please feel free to reach out to our Customer Service team at 866-897-8588 to discuss the option of adding delivery note to your account. Thank you for allowing us the opportunity to serve you.
Scott
I like the online option as well as the recorded call letting me update or not the monthly refills.
Response from ABC MedicalAug 2, 2023
Dear Scott, thank you for your comments and for giving ABC Medical a 4-star rating!
Maureen J.
The free products once in a while we're nice. Phone people were always very nice and talkative. They were willing to listen. Product could have come quicker many times but for the most all was well. Product very good quality. Was only 4 times the bags had cracks or the rings seemed old and we're not sticky. Cavilon is very much needed for the person and the bag. We got ours from the hospital.
Response from ABC MedicalJul 31, 2023
Dear Maureen, thank you for your comments and for giving ABC Medical a 4-star rating!
Joseph H.
okay the agent was somewhat helpful, he was pleasant and seemed to want to assist.
Response from ABC MedicalJul 31, 2023
Thank you for taking the time to leave your review, Joseph! We appreciate the feedback.