ABC MedicalReviews of abc-med.com

Response from ABC MedicalMar 6, 2023

Dear Tom, thank you for your comments, but I am truly sorry to hear you were shipped an inadequate supply. I spoke to several people about your situation after reading your comments and we are going to rectify your situation. I apologize for the inconvenience. If you find that we give you better customer service in the future, and we show we earn more stars, then you can always update your star rating. But ONLY IF we earn it! We don't want to just say we offer good customer service, we want live it. Please reach out to me personally if you ever encounter less than 5-star service again and I'll do whatever I can to assist you. You can reach me at: [email protected]. Thank you for allowing us to serve you. - Scott Woods Marketing Mgr., ABC Medical

Response from ABC MedicalFeb 27, 2023

Dear Deborah, thank you for taking the time to leave a review, although I am sorry to hear about your moving from a 90-day supply to a 30-day supply. I have been working with an internal manager on your account since you left your comments, and it seems that your insurance company will not budge on their max count of product during 90 days. If we could, we would definitely ship you a 90-day supply as that is a lot more efficient. Sorry that we are unable to make this change. If your insurance company is willing to change, then we will definitely switch to 720 count every 90 days. If you would like to talk to me about this further, please reach out: [email protected]. -- Scott Woods Marketing Manager, ABC Medical

Response from ABC MedicalFeb 24, 2023

Dear James, Thank you for taking the time to provide your review, although I am genuinely sorry to hear how long it took for your child to receive their product. We truly pride ourselves on legendary service, but it seems obvious that we failed in that regard in this situation. I am reaching out to several managers on this to determine what happened so that it doesn't happen again. Please reach out to me with any additional thoughts or concerns. You can email me at [email protected]. We would love to earn a higher review. EARN a higher review by caring well for you and your family, which looks like timely and accurate delivery of your supplies. -- Scott Woods Marketing Manager, ABC Medical

Response from ABC MedicalFeb 23, 2023

Dear Carole, thank you for your comments! Carlos is a wonderful co-worker. :) From your comments, I wonder if you meant to give us a 5-star review? (A 1-star review means that you are highly dissatisfied.) If you ARE dissatisfied, please let me know how we can improve our service. If you are actually satisfied with our customer service, do you mind changing your review to be a 5-star review? You can email me at [email protected]. I'll help you however I can! :) -- Scott Woods Marketing Manager, ABC Medical

Response from ABC MedicalFeb 22, 2023

Dear Anthony, thank you for your honest feedback. I can appreciate your frustration, as you articulated it well in your comments. We earnestly want to provide you with 5-star service....service that is responsive, helpful and compassionate. I'm going to reach out to a manager with your situtation. I'll keep on this till it is resolved. -- Scott Woods Marketing Manager

Response from ABC MedicalFeb 14, 2023

Dear Miguel, I apologize for the frustration with our website. I'll reach out to see how I can help. Thatnks for your time in making us aware of this matter. - Scott Woods Marketing Manager, ABC Medical

Response from ABC MedicalFeb 6, 2023

Dear Rowena, I am really really sorry to hear this. Delivering supplies on time and as expected is our #1 goal - truthfully, it is why we exist. So, I'm going to look into this and get back to you. Stay tuned.

Response from ABC MedicalOct 17, 2022

Dear Customer, Thank you for your review, although I am sorry that your experience with us was not what you expected. We definitely want to give you such good, reliable service that you want to give us a 5-star review! :) You and your husband's needs truly are our top priority. I have forwarded your comments above to a supervisor to resolve this situation as quickly as possible. We'll be in touch soon. Lastly, TrustPilot is a public review site where you can leave an honest review of our company that can be viewed publically by current and future customers. So, we take your comments very seriously. We would love to turn your 1-star review into a future 5-star review due to our serving you with legendary customer service and providing reliable product delivery. Thank you for giving us the opportunity to serve you!