A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
abc-med.com
Website
abc-med.com
Category
Health Equipment
Location
Port Saint Lucie, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You guys sent me less things that you put in the slip, you should send 4 Foley catheters, 4 leg bags, 4 trays , you just sent 4 trays, 1 Foley catheter, 2 leg bags
Response from ABC MedicalJul 3, 2023
Dear Graciela, thank you for taking the time to leave your comments; however, I am sorry to hear that you received an inaccurate order. I have spoken to our Manager over Customer Service and I can see that she is already investigating your situation, and will work to resolve it. If you do not hear back from anyone by 3pm today, please reach out to me at [email protected].
Thank you for allowing us the opportunity to resolve this issue.
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Scott Woods
Marketing Manager | ABC Medical
GA
Gaspar
it all started around the 1st week in…
it all started around the 1st week in June (6/5/23) my wife called in my order (which has been the same for about (4yrs). they said it will be shipped. 3 days later (6/8) we called back they told us the prescription ran out and they have a department that takes care of that. On June 9th we called back they said they have to get in touch with the Dr. again. On June 13 agent said he would check with superviser. On June 16th Carlos said he would send a sample of supplies, they came on 6/19. Again on 6/19 we called and spoke to Leslie she said Dr has been sent another notice. On that same day my wife called the Dr.s office and they said that this was the first request for a prescription ! The order finally came on June 24th!!!
In the middle of this mess from June 5th through June 22nd we received 3 E_mails and 2 post cards asking why we have not placed an order. other than the mix up, the company is not bad
Response from ABC MedicalJul 3, 2023
Dear Gaspar, as discouraging as it is to read this chronological unfolding of events, I am glad that you sent this to us. It gives me a really good and clear timeline of what happened. I'm going to reach out to some senior managers to figure out what happened so that it doesn't happen again -- to you or anyone else.
I am very sorry, Gaspar. I am sure you were incredibly frustrated for understandable reasons.
If you have any other helpful info for me on this or any other situations, then please reach out at [email protected]. It is our sincere desire to provide you with legendary customer service.
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Scott Woods
Marketing Manager | ABC Medical
CD
Christopher D.
Everything they don’t do nothing right…
Everything they don’t do nothing right they charge my insurance for expensive urology supplies but buy fake ones from Chinatown and believe that’s highly illegal
Response from ABC MedicalMay 24, 2023
Dear Christopher, thank you for taking the time to leave your comments, although I am sorry to hear of your dissatisfaction with our service. To ensure your situation is addressed sufficiently, I have forwarded your comments to our Escalated Complaints department, and someone will be reaching out to you in the next few days.
Feel free to reach out to me at any time. You can reach me at [email protected].
--
Scott Woods
Marketing Manager | ABC Medical
DS
Dan S.
Deceptive Sales
ABC MEDICAL is/was my supplier of ostomy supplies. The company is going to see this 1 star and come in here and defend themselves so right off I will say my orders always arrived complete and timely. Where ABC falls short in my book is the underhanded profit/bonus driven sales people. They are labeled as product specialists but are nothing more than sales. Every question is answered with a sales pitch. I have yet to speak with someone whom actually even uses a product but they try to convince you they know. Now why is this a bad thing a person may ask? A patient has 2 main battles with medical appliances. They are for no good reason excessively expensive and 1 size fits all approach. I called to get tech support on a issue and a product specialist answered. Every tech question of why or how was met with a " buy this and buy that and buy buy buy" I had 1 sales person wanting me to double the cost of my appliance with add on's when a different style same price fixed it. I was referred to ABC by a Hollister product specialist when I had 3 pouches from the same box leak in the place soon as they received output. That person only focused on the place I bought them and "had a much better supplier" for me to use so my product would always be factory fresh. I fell for it and was transferred to a ABC product specialist. I listen to her and explained I had plenty of supply and would call back when I needed more. She requested I let her check my insurance "REAL QUICK JUST TO MAKE SURE" and then after providing my Medicare info she stated ok just call when ready. Well bless their hearts without me knowing I was scammed into being signed up for quarterly shipments and they even made sure I had medicare max allowable everything. The ordering was never authorized neither was the update selling of quantities. But I as a dementia person didn't realize what they did so it continued for several quarters until I finally realized. The next issue I called about was determined a spray adhesive would do. The sample proved correct so ABC went to work getting it approved which they did. Then they proceeded to try and over sell me based on monthly medicare allowance. They are only focused on money. I have had to call back and say "only send 1" and 3 shows up. I call again and complain but get told sorry no refund but I can donate them. Don't be fooled into thinking the specialist are like a ostomy nurse who is there to provide knowledge and trustworthy decision based on experience. They are not. They are answering the phone to make a sale. The company also advertised a medical person available and the only time I asked to speak with one first I was told we don't do that. Then it was yes we do that but no one is available. Soon as I hung up I sent ABC corporate a email inquiring about the lack of actual medical support. It must have hit the right desk because I found a voice mail from a nurse saying to call. I called like 10 times but nobody answered. Voice mail said to call back during normal hours. To sum it up. ABC is a sales house with no medically experience people other than sales. They use sales approaches much like a used car sales person. And like the advertised nurse that had to be found after a email and the fix lasted long enough to leave a voice mail shows someone is listening but not really caring. The evidence is the fact that I was over sold so much product I havent ordered since I believe in 2020. And I still have enough to easily finish out 2023
Response from ABC MedicalMay 25, 2023
Dear Dan, thank you for taking the time to leave your thoughtful comments. Although I am sorry to hear that your experience with ABC Medical has been a frustrating one (my word, not yours...but frustration seems appropriate from your comments). I definitely don't want to call into question your comments above, as I can only take your word for it; however, I can honestly say that we don't have internal sales as part of our operations. It sounds like that was how it felt to you, and I wouldn't want to argue that point; but our phone representatives aren't compensated to get customers to order more products or more expensive products.
I came to work at ABC around the time that your last order was shipped, so I can't speak to your frustrating experience with us, but I can speak to the many changes at ABC during my tenure - changes that are 100% focused on providing better customer experiences for individuals such as yourself. For example, you now could speak to a live nurse who is on staff with ABC (as opposed to the 24/7 Nurse Line, which is a company we contract with). Furthermore, we have added an entire department dedicated to focusing on how to help customers with their needs and to improve their experience.
Again, my comments here are not intended to negate your experiences as you outlined them above. I am simply hoping you'll give us another chance to serve your needs if you find yourself in need of product again. And if you EVER get product you don't need, then reach out to me. I'll gladly fight your cause. But I think you'll have a different experience. We have almost 900 TrustPilot reviews (I have read every single one of them) and I have never read a customer say they felt that our phone representatives were trying to sell them something they didn't actually need. BUT! Those are all comments from current customers, not 2020 customers.
So, here is my email and cell phone. You can contact me at any time: [email protected] | 610-235-9917.
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Scott Woods
Marketing Manager | ABC Medical
SI
Sidney
You are unable to sell me a partial…
You are unable to sell me a partial order and bill me for the travel catheter I need..
Response from ABC MedicalMay 8, 2023
Dear Sidney, thank you for taking the time to write us a review, although we do hope to serve you in such a way that we can improve upon the 1-star rating you gave us. We'll work hard to EARN that.
As for your comments, I looked up your account situation, and it looks like our inability to provide/bill you for travel catheters is due to policies dictated to us by Medicare. I am sorry that we were unable to fulfill your request. If it were strictly up to us, we would do so.
CU
customer
This company has SERIOUS PROBLEMS!!!
They shipped the wrong catheters & then they have NOT yet provided return label for the wrong catheters to be shipped back! More problems then is NECESSARY, just a simple reorder right?! WRONG!!
Response from ABC MedicalApr 24, 2023
Dear Valued Customer, I can appreciate your frustration. If you receive the wrong catheters and then continue to not get expected (and deserved) customer service, then that would be frustrating indeed. I truly apologize. Upon receiving your comments, I immediately forwarded them to our Customer Service Supervisor. Please reach out to me if you continue to have any unresolved issues and I'll do whatever I can in my power to assist you.
You can reach me at: [email protected].
Thank you for giving us the opportunity to serve you.
--
Scott Woods
Marketing Manager, ABC Medical
TR
TRACEY
No follow up...
I had to call multiple times to get my husbands supplies, different people promised to call back and never did, left my husband in a situation where he was less then 1 day left of incontinence supplies. I had to speak to a supervisor and threaten that of my husband ended up in the ER there would be a problem. I hope I don't go through this in 3 months for his next refill.
Response from ABC MedicalApr 4, 2023
Dear Tracey, thank you for your review, and your honest feedback. I have spoken to several people at ABC and it looks like you are all set up to not have problems moving forward. From talking to individuals who worked on your husband's situation, there was signifcant efforts to assist you and to get samples in the mail so that your husband would not run out of supplies; however, it appears from your honest feedback that our efforts were not communicated well enough to you, which isn't good enough on our part. So, your comments are helpful to read, even though I wish your experience was better.
Thank you for allowing us the continued opportunity to serve you, and to hopefully turn that 1-star rating into a 5-star rating. :)
JE
Jesse
I received the wrong urinary bags
I received the wrong urinary bags
Response from ABC MedicalMar 24, 2023
Daer Jesse, thank you for your comments, which allow me to correct this issue. I have already forwarded your comments to our Customer Service Supervisor.
I am sorry for this inconvenience, Jesse. We will do whatever is needed to resolve it.
