Jim B.
Service levels have tanked
It used to be that Abbvie would call me to refill my biologic. Then ship it out the next day. The drug would be left on my doorstep in a box loaded with freezer packs. Now, they don’t call, ship whenever they want and need a call 2 weeks prior to injection. FedEx now requires a signature and like the cable guy, 4-5 hour window. What happened Abbvie? You used to be a service oriented provider, now not so much.