Ken L.
In September of 2022 I purchased two…
THIS REVIEW HAS BEEN AMENDED, PLEASE SEE BOTTOM OF STATEMENT ! In September of 2022 I purchased two pair of glasses from ABBE, one pair distance, and one pair bifocal. Within 5 months BOTH PAIR had bubble fractures where the frame meets the outside edges of the lenses. The other day I decided to try another pair of glasses from ABBE. I immediately looked up my previous order with the defective glasses. I reported the discrepancy with the bubble fractures at the edges of the lenses. ABBE acknowledge that they had a problem with those glasses (I have the emails to show proof of this). However, they would not reimburse me in any way. Their reason for this was that the product had gone past the 14-day return period. They again acknowledged the defect in the previous order. However, after several rounds of correspondence, they would not reimburse me for the defect. I immediately canceled the new order and decided to review their product and service accordingly. When you acknowledge that you are selling a defective product, it does not matter how long you have gone past your return date. You knowingly sold a defective product and will not reimburse your customer, or give applicable discount on a new purchase. This is extremely UNETHICAL, and people need to know about this before they do business with ABBE. I am happy to say that both pair of prescription eyeglasses have been remanufactured and sent out to me at no charge. I am hopeful that the fracturing at the edges of the frame will not happen again.
Response from ABBE GlassesJun 21, 2023
We really apologize for this mistake, please contact our customer service to get a replacement for the order.




