Jasmine P.
DO NOT TEST AT HOME WITH APPC
I took the AAPC training for coding and paid for my exam which I was told could be taken at home. AAPC uses a website you have to download to access a proctor that will run the test. The day of the exam this website did not work and I was unable to connect to a proctor. I explained this and was told that it was my fault and I have to pay again to take the certification. So they robbed me of the attempt I already paid for and asked me to pay again. This is an unethical way to run business.
Response from AAPCNov 21, 2024
Hi Jasmine - Thank you for taking the time to share your experience. We understand how frustrating technical issues can be, especially during such an important moment as taking your certification exam. To clarify, AAPC partners with Meazure Learning for proctoring services, which ensures the integrity of our exams. Unfortunately, this partnership does incur additional expenses, which is why a voucher reinstatement fee is required when rescheduling. This fee helps cover those costs. However, upon reviewing your records, we see that you have successfully passed your exam. Congratulations on this achievement! We’re sorry if there was any miscommunication or frustration during the process and hope this outcome reflects the dedication and effort you’ve put into your certification journey. If you have further concerns or need assistance, please don’t hesitate to reach out to us directly. We’re here to help.



