aanabanana.comReviews of aanabanana.com

They will not respond to an order i made years ago. I have been reaching out every month in every way i can and still nothing. I’d like a refund or my order!

I placed an order on the 18th of April based on a pic I sent them. Had to email them numerous times just to even see a preview. I haven't heard anything since then, despite reaching out to "Josh" many times. Absolute waste of time and money. They are thieves

I’ve had the same experience as many others: poor communication after the initial order confirmation. I asked repeatedly for an anticipated shipping date and never received one. After 6 weeks of waiting and not knowing what to expect, i cancelled my order and disputed the charge with my credit card company. I received a refund from them immediately.

Wish I could subtract some stars! Worst customer service I have EVER dealt with. After weeks and weeks of being completely ignored, I finally received what was supposed to be a custom paint-by-number canvas stretched on a frame with paints and brushes. But it was just a sloppily rolled up (very wrinkled) canvas, not only not on a frame but no frame was included. It did have the promised paints and brushes. I tried for DAYS AND DAYS to reach someone, by the supposed 24/7 online chat (nobody EVER answers it), by multiple emails (in which I even BEGGED for help), and by phone. Finally I received a separate package that was a DYS frame in 4 pieces. The next day they FINALLY emailed me to tell me they had now sent me my framed stretched canvas so the matter should be closed. No! I received no such thing! And I have sent photos and multiple emails but again am being completely ignored. I didn't pay for a DYS kit--I paid the considerably extra to get it framed and ready to paint--or else I'd have not ordered it in the first place. I had even PAID THEM THE SUGGESTED TIP! But as far as they are concerned, I guess, they got my money so it doesn't matter if I received WHAT I ORDERED! They obviously couldn't care less about customers once they get your money.

Order AB20234421. This is a order number from Singapore on 18Jun2024 local time. Had not been shipped till now. No response from Customer Service despite checking. Strongly discourage international customers to order from this website!!! My payment is lost. Edited on 02Aug2024. Got the shipment at my door step. From 18Jun2024 to 02Aug2024.. Would not buy again from this web store.

I ordered 4 kits on 12/30/23. Besides the initial email confirming my purchase, I have received no updates since. I’ve sent emails and gotten no reply. I’ve done their “chat” where they indicate 24/7 availability and no bots (twice). Nothing. Website indicates shipping within 5 days. I’m working with PayPal to get my refund. Very disappointed.

I ordered a few items they sent the wrong order their chat does not answer I sent a few emails no response I don’t think this is a good or real company

Ordered on 12/8 with express shipping. Have not heard anything since. No responses to my inquiries. They have my money but I don't have the product or any communication. 12/31 update- received the product. Wish there was communication/responses about its tracking, like they said they would send.