AadvantagehotelsReviews of aadvantagehotels.com

Horrible experience.. booked a reservation 2 months in advance. Information provided by advantage was inaccurate, address incorrect, no contact number provided. On the phone 45 mins with them trying to get contact number, in process of talking to owner of condo to get directions advantage canceled the reservation leaving me and owner holding our own. Advantage refused to fix the issue, and had to cut my hawiian vacation short because of this. DO NOT CALL FOR HELP. I feel that being a executive platinum member has no sway with them, they treated me like its not there problem.

Sham company with zero customer service and totally out to rip off AA members. I've 3 open claims with my credit card.... Date below is generic as they are a 1* to 1.5* on every use.

An embarrassingly bad service. I needed aavantage points so I used this service more than a dozen times and never once had a smooth interaction. From double charges to booking at the hotel under the wrong name to no booking at the hotels at all. On top of this their system will have errors and then they will refuse to refund you or muscharge you and refuse to correct the error. If you call the support number expect to be on the phone for over an hour and get yelled at. This system is an embarrassment to AA and

If there was a rating of zero that would be most appropriate. Booked a two night stay and paid it full in advance. Turned up to the hotel to find that they did not have my booking. Managed to get AAdvantage hotels to admit they messed up. They promised a refund and a month on I still haven’t had one. They are just choosing to ignore me. Great operation of fraudsters it must be said. Incompetent thieves!

Do not EVER book with them, this is a terrible agency. I cancelled my reservation prior to arrival date due to a death in my family member, they didn’t convey it to the hotel partner agency but simply tell their partner agency change of travel plan. My booking is non-refundable so partner agency has every right to deny refund. I asked for the email or message proof they cannot provide but rather said they made a phone call!!!! Who made phone calls for hotel booking these days?!!!! Clearly a lie. They don’t book directly with hotels but use partner agency and cannot tell them who they are… clearly use a ghost agency as an excuse when they try to rid you off. I made several phone calls and each time they kept arguing with me and never give me the proof that they inform funeral reason for cancellation and now they said I didn’t tell them the funeral reason when I cancel and want me to prove to them?! I did this on their website so lesson learned do screen captures when cancel with a reason. Please do not EVER use them!!!!!!!

Do not book with them. They cancel reservations with the hotels without telling you, while at the same time keeping the reservation on your list of reservations. Of course, this is not intentional by them. However, their databases don't seem to update (they are connected to booking.com somehow). In my case I see an active reservation but the hotel sees a canceled reservation. Und they don't respond to urgent messages despite promising to do so on their website.