AadvantagehotelsReviews of aadvantagehotels.com

DO NOT TRUST AADVANTAGE HOTELS. I was trying to book a hotel for Rome in April. Through some kind of glitch, the confirmation I received was not for the dates that I had requested. I contacted AAdvantage hotels within 3 minutes of receiving the confirmation, and stayed in contact over the ensuing days, but I have been told by email -- three times in identical language that one can only assume is boilerplate -- that the dates cannot be changed and that I cannot get a refund. I tried to find out who is going to keep my money - AAdvantage Hotels, RocketMiles or the hotel - and they won't tell me. I'll never do business with them again.

Utterly appalling Customer Service. I have an issue that I first reported in September 2025, still not resolved. I have called daily for the last 5 days, explaining the problem each time, and get promised it will be fixed within an hour or two, 25hrs max. But then nothing happens, I call back and start the process again. The Customer Service agents need more training and upskilling - they don't know what they're talking about and are ineffective. American Airlines need to pay attention to all these negative reviews. I for one will avoid American Airlines as they don't honour the miles we earn - if feels like a scam. Deeply disappointing for such a well known airline. 31 Jan update: still not resolved, they’re simply not replying now, so I have all these air miles but can’t spend them on hotels. A big con. I will avoid America Airlines in the future.

Extremely disappointing experience. I had a confirmed reservation through AAdvantage Hotels, and upon arrival, the hotel stated they had no record of my booking. I was left without accommodation, in a foreign country, during peak travel dates. What is most frustrating is that AAdvantage Hotels did NOT relocate me, did NOT assist in finding an alternative hotel, and offered zero real-time support while I was stranded. Instead, they later decided—without my agreement—to close the case and issue a refund and 3,000 miles, as if that compensates being left with nowhere to stay. A refund does not fix the stress, time lost, or the fact that I had to solve the situation on my own at the last minute. This is not acceptable customer service, especially from a company associated with the American Airlines brand. I expected accountability, immediate assistance, and proper compensation. None of that happened. I would strongly NOT recommend AAdvantage Hotels to anyone who needs reliability while traveling.

If I could give a zero I would I booked the hotel through AADVANTAGE but had to shorten my trip by a day. When I requested the adjustment, the hotel said they couldn't do anything about it because I went through a third party and had to take it up with AADVANTAGE. When I left the hotel I made sure to get a print out showing the days I stayed. But AADVANTAGE would not refund me the one night. Don't ever book through them and book through the hotel directly. Such a pain.

Absolutely horrendous customer service experience with AAdvantage Hotels. Booked through the, Then charged twice for the room--one by AAdvantage Hotels and once by the actual Marriott. Now--been working on getting refunded for over THREE WEEKS with most of the issue being on the AAdvantage Hotel end being able to communicate very ineffectively with the hotel. DO NOT USE AAdvantage Hotels!

I truly hate writing negative reviews and have given AAdvantage Hotels every opportunity to rectify their situation. We used their service to book a hotel in Las Vegas. They had multiple offers on their website and we chose a more expensive upgraded option to include a terrace and suite for our accommodation. We paid over $300 for this option. When we arrived at the hotel they said that we did not have a suite and we did not have a terrace room. We called AAdvantage Hotels and they were of NO help whatsoever. I truly believe they have a bait and switch operation and that they pocketed the money for the upgrade while booking a lesser room at the hotel. I will not use them again and caution others to be careful when booking through AAdvantage.

I would give them zero stars if that was an option. This review is totally worth it to me if it saves one person from making the mistake I made in using this platform. I paid over $400 for two nights for a room and did not get ANY ROOM. Please look elsewhere!!

I booked a hotel through the American Airlines Hotels website at a reasonable rate and paid in advance. When I contacted the hotel to confirm the reservation, they told me they had no record of it. After calling AA Hotels customer service, I was told the listing on their site was incorrect and that the rate I booked actually belonged to a different hotel. I’ve never experienced anything like this before with a major travel platform. While I did receive a refund, the situation caused unnecessary stress, and time spent on multiple calls. I was offered only a $20 credit, which didn’t feel like adequate compensation given the inconvenience and the fact that the issue was entirely due to an inaccurate listing.