JJ C.
Extremely Slow Shipping & Poor…
Extremely Slow Shipping & Poor Communication – Finally Shipped After Weeks of Pushing I won several lots in Auction 1180 (including Tanzanite earrings and 100 × 1/10 oz Buffalo silver rounds) on January 5, 2026, paid immediately on January 6, and received the invoice #64168 for $1,261.66. Shipping was supposed to be 2-5 business days for coins/bullion per their receipt email, or 5-7 days per support replies. No tracking came for weeks despite multiple polite follow-ups starting January 10. They cited weather closures (Jan 26-27) and other excuses, but I noticed newer lots from January 26 auctions shipped same-day, which contradicted the warehouse closure claim. After pointing out the delays repeatedly, on January 29 they admitted a “delay on lots 641 and 656,” offered to replace the Buffalos with Aztec rounds or refund those lots. I accepted the replacement immediately, they said “Will do,” but then followed up with “tracking as soon as available” and “notified the coin depository.” I had to keep pressing with deadlines (tomorrow or Monday Feb 2 at latest), and finally on January 30 they sent a FedEx tracking number, The package arrived, and the Aztec replacements weighed correctly (~31.7-31.8 g for 10 coins, consistent with 1/10 oz .999 fine silver). Pros: Items eventually arrived in good condition; support responded (eventually) when pushed hard with facts and deadlines. Cons: Shipping took nearly 4 weeks from payment (far beyond stated timelines), required constant follow-up, multiple excuses, and felt like they were stalling (possibly due to silver price surge during that period). Communication was vague and reactive only—no proactive updates. I wouldn’t use them again or recommend to others unless you’re prepared for long delays and have to fight for basic fulfillment. If you’re buying bullion/coins, stick to established dealers with better track records. If I was able to provide a receipt in form of a photo, I would be happy to do so.