Márk D.
Bad user experience and efforts to cover it up
The site looked well-designed and appealing, so I bought a Hobbyist subscription for $12 on June 24, 2023. However, after the purchase, I soon discovered that some of the site's functions did not work correctly. The most important feature, the downloading process did not work; the site "prepared the downloading..." but never actually finished it. I tried around 30 times and only managed one successful download. After this, I canceled my sub and wrote a short and aggressive letter to the site operators. They reassured me they knew about the problems ("we were experiencing some technical difficulties") and had already solved them, besides that they initiated a full refund. At this point, the story should end. However, A23D first flagged my 1-star review as illegal and harmful to try to hide it, then wrote a second letter stating that the mentioned technical problems never existed in the first place. The flagging was nonsense, so Trustpilot restored my review, and A23D changed its tactics by replying here. The reply directly contradicted the content of the first letter they sent to me. I don't know if the downloading problem got fixed because I no longer have a subscription. As of today, July 02, 2023, the search function still does not function correctly on non-chromium-based browsers such as Firefox. I am sharing our conversations, my original review, and the reply I got from A23D. Email 1: 723zr3Z Email 2: bKwHc4V Review: 6HD8MSJ Reply: h9bGD6T Images are on ImgBB.
Response from A23DJun 30, 2023
We are very sorry to hear that you have had a negative experience with our website. We take customer feedback very seriously, and we appreciate you taking the time to let us know about your concerns. We are sharing a copy of email that you sent us on 26th Jun, 2023: Dear A23D Team, yesterday I bought a Hobbyist subscription for $12 on your beautifully designed site. However, after the purchase I soon found out that below the design the inner workings of the site are beyond broken. The search function simply does not work. That's right, if I click on the magnifying glass, absolutely nothing happens. The download function does not function properly as well, endless "preparing..." but no actual loading. I tried at least 10 different materials with 30+ times, but only managed 1 successful download. The site may look cool, but the UX is absolute dog shit. I will never recommend this broken piece of garbage to anyone ever. So, all things said, all of you guys really should consider killing yourselves. I wasted a little money and a lot of my time on your fucking beyond broken site. Thanks for the experience! Mark Here is a link for the screenshot of your email: https://ibb.co/hZq6c77 This was your email, and we still replied you so humbly. As such there was no issue on our website that particular day. We still showed a gesture to compensate the trouble you faced. We want to thank you again for you kind words, it help us learn a lot and make our platform even more trustworthy. Update 03/07/2023: We were facing technical difficulties when you first emailed us but when we checked our server logs, there were no issues with the functionality you mentioned (search and download). Also the search functionality is working just as intended on all browsers, please try updating your browser if you are still facing any difficulties. Once again thankyou for sharing your response with us, it helps us build a much more trustworthy platform.