I see a bunch of negative reviews but I'm just writing honestly about my experience and so far it's been really good. I don't play here super often but enough. I've redeemed my winnings like 5 or 6 times and every time it's been instant, like I hit the redeem button and not even a second later I'm getting a notification from my bank saying the transfer was successful so that's been really cool, other sites will say "instant" but I'll still wait and if you have to wait any amount of time especially over an hour that's not instant, that's fast but not instant A1 is instant. They also have a huge selection of games and a ton of top of the line providers. My only criticism is they don't have bonuses to often and when they do they could be better and also my daily login bonus never seems to work it always says error. Anyways fast redemptions is pretty much the most important feature to me besides having games I like to play.
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Tad M.
Company will not assist with identity theft
My KYC was initially approved at this casino. It was then revoked. I spoke to someone and they said there were duplicate accounts connected to me. They gave me the names and email addresses of two other people. It appears my identity was stolen and used to create other accounts. I asked for assistance since this appears to be identity theft. They will not assist.
I tried to reset up my KYC, and the KYC is denied because it says duplicate accounts are connected to my id. I cannot redeem, and the company will not assist with the identity theft incident.
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Shelby
Number 1 Choice - A1 Casino
I play on A1 Casino a lot and few other Sites also however based on My Experience so far, the Game Selections, Payment Options, Fast Cash-Outs, I can say that A1 Casino is probably my Number 1 Choice. Hence, I would recommend A1 Casino to all of you.
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Michele B.
HORRIBLE AGENTS AND HELP
This was my favorite all the way around until today.( I ranked 5th -11th in leadership) I HAD A VERY UNCONCERNED AGENT ATTEMPTING to assist me. As I wet to redeem the system had a error, then I couldnt log in, the my cards gone. I left a few dollars to play more whe iI was able to redeem. what I left gone and was told they cant help me any further. Well my money want pay them anymore. SAD
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R S.
This casino is a fraud
This casino is a fraud. beware when you try to cashout, they will not put your redemption monies back on your gaming account if the redemption fails- for any reason. They will tell you over and over again how their team needs time, to give 5-7 business days, etc., it is all bullshit. I won $150 and then $148 and the redemption failed, they said of course the money would go back to my gaming account, but it never did. REAL ONLINE CASINOS that are actually run the way they are supposed to be ran, (like high5 casino-excellent customer service) but subsequently they are a scam!!! oh sure you can win on this site but dont EVER expect to cash out cuz its a lie. Also a lie wherein they tell you your money has been refunded to your casino balance- its all a lie. DONT WASTE MONEY ON THIS RIPOFF, UNLEGIT AND TOTALLY FRAUDULENT CASINO!!!!!
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Chris W.
A1 Casino SUCKS!!!!!!!!!!!!!!!
I won some money right away and decided to cash out while I was ahead. I loaded my debit card to the account because it said for debit card transactions that the redemption happens "immediately". Well as you can imagine, that didn't happen. They say they have chat available 24/7 which is nearly a lie too. Then they said that I clicked "ach bank redemption" and that it will take 2-3 business days. The redemption as started on Friday 8-15-25 and I keep hearing "We got an update from our technical team that you will need to wait 2-3 business days. So please wait?" So I sit and I told them that I would never use their site again and that I was about to write a bad review. Don't use them, they're horrible.
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Robert B.
JUST FOUND THIS SITE ON FACEBOOK
JUST FOUND THIS SITE ON FACEBOOK, THEY CHARGE YOU A FEE JUST TO MAKE A PURCHASE.
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kady K.
Total scam, kicks you out when you hit bonuses
Avoid this platform at all costs. Seriously. I found their site through a reddit link and decided to give them a try. They have 3 oaks games, which I love! First, I was playing tiger gems. Everything was going fine, then I hit a bonus round. During the bonus round, it paused then booted me out and gave me this internal server error, contact support for help. I did that and they claimed that this is a known issue they are working on it. I never got any of the winnings credited to my balance. So then I tried 3 super hot chilis, aztec fire 2, space coins, and coin express. All 3 oaks games. All worked fine UNTIL i hit and was in the middle of a bonus round. I have videos and screen shots of everything. Each and every game worked until i hit a bonus and then the error came up and had not let me back in. No winnings were ever credit to my balance. So that was 5 different games. Im owed so much money. Support is absolutely trash. I decided to test something out. So i created a second account, mind you, support is fully aware! This second account let me get verified and everything, and what do you know, 3 oaks games ALL OF THEM work just fine, then again, I havent hit a bonus while on this account, but if it was a provider issue like they said, how come the games work on 1 account but not the other? Also, when I was talking to support they tried telling me that even if the game glitches, it doesn't "hold winnings" it would have still been credited to my account. I have a screen recording of being in a game during a bonus, the game glitches out and my balance never changes. Therefore no winnings were ever added. Ive asked them to send me transaction list details of the win being credited to my account, and they just ignore me. They have been now ignoring me for days since I've called them out on their crap. When this first happened, I came straight to trust pilot to see reviews (stupid me for not doing that initially!) and see that multiple people have the same exact issue. I wish I could get in touch with those people and see what came of their situation. Ugh, talk about scam!!