A-DIYReviews of a-diy.com

Response from A-DIYJul 27, 2026

Hi Marie, Thank you so much for taking the time to leave such an honest and thoughtful review. We truly appreciate you sharing both the challenges you experienced and the positive outcome. We're thrilled to hear that you love your finished A-DIY deck and that it turned out beautiful and sturdy. At the same time, we're sorry the installation wasn't as smooth as it should have been. We understand how frustrating it can be to run into issues like warped or incorrect parts, and we sincerely appreciate your patience while we worked to make things right. Thank you as well for the kind words about Jay. We'll be sure to share your message with her, she'll be delighted to know she made a difference. Our team is committed to supporting our customers every step of the way, and we're glad we were able to turn your experience around. We also had to smile when you mentioned that you and your husband made it through the installation without "killing each other!" 😊 That's definitely a win in our book! Thank you again for choosing A-DIY and for giving us the opportunity to earn your trust. We hope you enjoy your beautiful new deck and make many wonderful memories on it for years to come. Warm regards, The A-DIY.com Team

Response from A-DIYJul 23, 2026

Hi Andrea, Thank you for taking the time to share your experience! We're glad to hear your deck kit arrived in good condition, that you were happy with the quality of the materials, and that you found the assembly process easy. We appreciate your patience regarding the missing divider boards and understand that waiting to complete your project wasn't ideal. We're grateful for your understanding and are pleased to know you were happy with the overall result. Thank you for choosing A-DIY.com. We hope you enjoy your new deck for many years to come! Best regards, The A-DIY.com Team

Response from A-DIYJul 23, 2026

Hi William, Thank you for taking the time to share your experience. We're glad to hear that your project came together in the end, and we truly appreciate your thoughtful feedback. We appreciate you pointing out where the instructions could be improved, particularly around leveling and squaring the foundation before moving through the build. Feedback like yours helps us continue refining our guides to make the installation process even smoother for future customers. Building a deck is no small task, especially in the heat, so we hope you're now able to sit back, relax, and enjoy the finished result. Thank you for choosing A-DIY.com! Best regards, The A-DIY.com Team

Response from A-DIYJul 23, 2026

Hi Cindy, Thank you for taking the time to share your experience! We're so glad to hear you found the precut, color-coded pieces easy to work with and that you were happy with the quality of the materials. We also appreciate your honest feedback about the instructions and the missing joist. We're very sorry for the inconvenience that caused, especially since it interrupted your build. We understand why you chose to purchase one locally to keep your project moving, and we appreciate your patience and understanding. Feedback like yours helps us continue improving our kits and the overall customer experience. Thank you for choosing A-DIY.com, and we hope you're enjoying your new deck! Best regards, The A-DIY.com Team

Response from A-DIYOct 30, 2025

Hi Jeb, Thank you so much for your honest feedback! We’re happy to know you loved the material quality and that our team was able to help with the damaged pieces. We truly appreciate your note about the instructions, that’s great insight, and we’re already working on making our guides clearer for future builds. Thanks again for recommending A-DIY and for being part of our growing builder community! 💪 – The A-DIY.com Team

Response from A-DIYOct 30, 2025

Hi Danny, Thank you so much for sharing your detailed feedback with us! We’re really happy to know that you found the pre-engineered cut lumber convenient and that it helped make the assembly faster, that’s exactly what we aim for. We also truly appreciate your honesty about the areas that could use improvement. Your notes about the inconsistent cuts, decking marks, and the missing 2x6 are extremely helpful for our production team, and we’ve shared them right away so we can continue to refine both our quality checks and packaging process. We completely understand how important clear instructions are, especially when working in areas with limited service, and we’re actively working on improving that part of the experience as well. Thank you again for choosing A-DIY Outdoor Deck and for being part of our builder community. Your feedback helps us get better with every project, and we truly appreciate your trust and support. Warm regards, The A-DIY.com Team

Response from A-DIYOct 17, 2025

Hi Dennis, Thank you so much for your wonderful feedback! 🌟 We’re thrilled to know that your deck kit arrived on time and that you were able to assemble everything easily, even completing it all in the same day! That’s exactly the kind of smooth experience we love to hear about. We truly appreciate you sharing your experience and being part of the A-DIY community. Knowing that our kits are helping homeowners build their dream outdoor spaces keeps our team motivated to keep improving every day. 💪 Enjoy your new deck, and thank you again for choosing A-DIY! All the best, The A-DIY.com Team

Response from A-DIYOct 9, 2025

Hi Terry, Thank you for taking the time to share your feedback with us! 🌟 We’re so glad to hear that our team was responsive and helpful, and that your deck kit arrived quickly with everything you needed. It’s always great to know when our color-coded system made the build process easier to follow. We truly appreciate your suggestion regarding written instructions, that’s valuable insight we’ll share with our team as we continue improving our kits and assembly guides. 🛠️ As for the stairs, we’re sorry to hear about the sizing concern and completely understand how important accessibility and comfort are. Our support team would be happy to review your setup and help make sure the configuration works better for you. Thank you again for being part of the A-DIY community and for helping us make the experience even better for future builders. All the best, The A-DIY.com Team