A-DIYReviews of a-diy.com

Response from A-DIYAug 11, 2025

Hi Teri, Thank you for your valuable feedback! We're happy to hear that the deck is strong and looks great. We’ll simplify the color and number codes to make things even easier going forward. Regarding the fitting issues, had you reached out, we’d have quickly replaced any parts that didn’t fit or were damaged and shipped out new ones. Your feedback helps us continue improving, and we appreciate you choosing A-DIY! All the best, The A-DIY.com Team

Response from A-DIYMay 19, 2025

Hi Carrie, Thank you for taking the time to leave a review. We genuinely appreciate all feedback—it’s what helps us continuously improve and ensure our customers have the best possible experience. Our goal at A-DIY is always to deliver high-quality products and exceptional support. We use Grade 1 Southern Yellow Pine that’s pressure-treated and kiln-dried—considered among the best for outdoor decking. As with any natural lumber, slight warping can occur once it’s exposed to the elements. However, once the pieces are properly secured, they should remain stable and structurally sound. We did offer to connect you with one of our design engineers to help troubleshoot the issue, and we truly wish that conversation had happened. If any parts were missing or not up to standard, we would have gladly replaced them—customer satisfaction is our top priority. Based on the photos you shared, it also looks like smaller screws may have been used in some places instead of the deck-specific screws provided. That’s on us—we take responsibility for not making the installation instructions clearer, and we're working to improve them going forward. One of our team members will also be reaching out to you directly by phone to better understand your experience. We take this very seriously, and we want to ensure that every A-DIY customer feels supported and valued. Thank you again for your honest feedback. —The A-DIY.com Team