9amHealthReviews of 9am.health

As soon as signed up, it was great. Then it wasn’t. I have left numerous messages and a voicemail, with no response. You can’t even even make another appointment on the app. Feeling this is more of a scam and will probably file a complaint with my insurance company. My girlfriend went with someone else and has been on the medication for going on 3 weeks, I can’t even get a response.

My health insurance has now required me to use 9amhealth in order to receive my glp-1 meds. This includes weighing myself using their scale which synchs to an app at least four times a month and “engament” with the app four other times. If I do not participate I cannot receive the medication that is working quite well for me. They would also like me to upload bloddwork and labs. I asked about the security of my data and the only promise they would make is that my health information would not be shared with my employer. That’s nice, but they have no public policy about whether they can sell my data, share it with a governmental agency, or give it to other companies without consent. Further, there is no public explanation of their protocols if there is a data breach. I am being forced to throw my personal health data into this system to keeping a medication without any assurance of protection. I fully expect 9am to respond to this message with a “We care about your…” note. Screw their sentiment. I want to know who has my data and what they plan to do with it. Until they have a clear policy, they can pound sand.

Provider visit nurse practitioner was condescending and not interested in my well being. She pressured me to make a decision on whether I wanted to pay out of pocket or pause my service like it was the only two options. This was after she basically called me a liar about under reporting my weight initially and then the scale they sent my weight was registering higher. I do not recommend

I am required by my employer to use 9am Health in order to get a glp-1. My experience so far has been horrible. First, they make you pay for your bloodwork and require you to purchase a specific scale. I already have a scale. Second, they thought it was a good idea to prescribe an anti-depressant to help aid in weightloss. They did this without knowing enough of my history to know this is an awful option for me. My husband was prescribed a GLP-1 for other reasons that have nothing to do with weight loss and they are making him go through the 12 week program. My husband's case is very complicated and his doctor's are livid that this is required and it is keeping him from getting the medication he needs. I would strongly advise against ever working with 9amHealth.

This company is a scam. They charge your credit card immediately and then draw out your care, then after a month decide you don’t qualify for the medication. It took one month to decide I don’t qualify? Then refuse to refund your card. They give you one possible date and time to speak to the Dr. Do not use!

I hate this stupid program. I had to pay for labs THEY required which I find ridiculous as I didn’t even want these and provided labs from my pcp but god forbid they weren’t what they wanted. And then I have a meeting with a pharmacist questioning my medical diagnoses like she’s some doctor or something. Then she tells me I HAVE to buy a smart scale and well sorry I can’t afford one. And I shouldn’t have to spend MY money on some program I don’t even want to do, that my insurance is forcing me to do. And now I have to talk to a dietician who was supposed to contact me “right away”. Haven’t heard anything. And it takes 2 business days for anything to get done or any question to get answered. I have complained to my insurance and the company about this bogus app. Hope they get rid of it by next year.

Poor experience so far. My company / insurance requires us to use 9am health now for Zepbound, so my primary care officially referred me. During my appt with the NP, she claimed to not have my starting weight on file from when my PCP put me on Zepbound. I screenshared and showed her my starting weight from my DEXA scan, and even shared some bloodwork in real time. She said she would call me back same day with a decision if they can take over my Zepbound prescription. I never heard back for 2 weeks until I reached out. She gaslit me by saying she was pending records for me and that I “never shared anything via screen share”. She then completely ignored the fact that we discussed in detail how she would call me back after our appt, me even giving her permission to leave a detailed message. Absurd to gaslight your new clients like that. I reached out to my company to inform them that 9am health is giving me the run-around and claiming they don’t have my records. My PCP said they should have everything and even sent me detailed records they sent them showing my starting weight at just under 190. It’s pulling teeth working with these people. I hope I get my Zepbound soon and a different NP assigned.

I would give this company a 0 rating if possible. I have been taking Zepbound for 7 weeks as prescribed by my doctor. When my husband went to the pharmacy to pick up my next prescription with a Lilly Direct discount / savings card which discounts the drug by $400 off of the out of pocket cost of $1000 a month. (Have to pay for out of pocket because our insurance won’t cover it because I have not been diagnosed with diabetes, just obesity.) Anyway he was told by the pharmacy to call a number for 9 AM Health because as of 1/1/25, my husband’s employer had signed a contract with them. So I jumped lots of hoops, questionnaires, doctor summaries, blood work, bought their blu tooth scale, was contacted every day by text about something else they wanted until we told them I needed the next prescription filled before leaving for an overseas trip. That’s when the sh*t hit the fan. The next text I received from them told me they would not allow my prescription to be filled because I had not gone through their 12 week program and assessment of my weight loss to determine if I would be eligible for Zepbound which apparently was never going to be approved because I do not have diabetes! Also, since my husband’s employer signed up for this program, we were now not eligible for Lilly’s $400 discount. So, after a number of weeks dealing with this company which never stated up front that in order to be considered as candidates for weight loss medication, one had to go through their 12 week program, with no guarantee of being approved for a prescription! We have complained to our husband’s company and we will see what they say. Let’s just say this is a company which wants a piece of the medical gouging business - just another layer of keeping people from getting prescribed medication and making money off them like the insurance companies. I recommend you join Weight Watchers on line in you want a program. Forgot to mention that the pitch is that the prescription would cost $50 per month. Sounds like a deal too good to be true and it turned out it wasn’t true. Also, 9 AM Health, I have read all of the bad reviews on your company, don’t waste your time and and give a pat response on my review. You need to use the time to rip off more people!