Rhiannon B.
I've not had a great experience so far
I've not had a great experience so far. I am having to work with this company through my insurance provided by my employer which is fine however I pay for a primary care physician who initially prescribed me Wegovy for weight loss but in order for it to be given a prior authorization I have to go through 9AM. I am fine with that however even after explaining health issues I currently am going through they still prescribed an oral medication that is not recommended for someone with thyroid issues to take and when I tried to speak with someone on the app about it they ghosted me. So naturally I reached out to my primary who said "I would not take it and if they want to start you on something try Metformin". I reached out to 9AM again and again heard nothing. That was days ago and I gave them the weekend assuming no one would get back to me then but I've reached out again yesterday AND today and still nothing. The communication has been horrible.
Response from 9amHealthFeb 5, 2025
Hi Rhiannon, Sophie here! I was grateful for the opportunity to speak with you today, and we look forward to improving this experience from here on out. We take your feedback seriously and are actively working on improving the member experience based on the information you provided. We look forward to speaking with you more soon!