Jodi D.
Beware ...look for another company
I ordered and received the jersey I ordered. The quality is ok, however the sizing chart was off and I have the wrong size. The website claims we can exchange items, I followed the process on 12/26/23 and today is 1/17/24 with no response. I emailed customer service and received a reply the the return/exchange department was backed up.. hah... how about non-existent? The company then offered to sell me another jersey size small. They agreed to a discounted price but never followed through. I hope to get a resolution through my credit card company at this point. Advise potential to look for another company.
Response from 99jerseyAug 29, 2024
Hi Jodi, we apologize for the inconvenience you experienced. We have an automatic return system that’s easy to use within 30 days, but we’re usually flexible and allow returns even after this period, as was the case here. The holiday season was particularly busy, and we learned from it to improve our customer service going forward. Offering a discounted replacement is a solution we often provide for returns outside the timeframe to simplify the process. We hope to have the chance to serve you better in the future.